Windy Yip

Awesome experience Second vehicle from you Gabriel Romano is a great sales person Service always smooth Romano is a great sales person Service always smooth More

by GLENNYRD Verified Customer Verified Customer

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Without a doubt, the worst new car sales experience ever. I believe they lied to my wife to get a sale, saying they would pick up our car for service despite us living at least an hour away. My wife WILL NOT I believe they lied to my wife to get a sale, saying they would pick up our car for service despite us living at least an hour away. My wife WILL NOT GO to MBCH for service (Yes, I KNOW that's the answer) and, no surprise, MBAC service will not pick up our car so we just make a day of it to get routine service. I know we shouldn't have believed these guys but when both the salesman AND manager tell the same story, it adds credibility. Impossible to say we KNOW the sales guys lied but they create a problem, throw it over the fence to service and then walk away with their sales quota met, While I kick myself for falling for this nonsense, it's a one-time deal. We won't buy from another Piazza dealership and it's back to an LS we go. These people are just awful. More

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Everyone was a pleasure to work with at Mercedes! I went in to take a test drive super undecided on what I wanted to do at the time but wanted to see how I liked the car. My salesman Jonathan was ver I went in to take a test drive super undecided on what I wanted to do at the time but wanted to see how I liked the car. My salesman Jonathan was very friendly and didn't put any pressure on me to make a decision. He made the process extremely enjoyable. Just because of how kind everyone was to us at the initial test drive made me want to come back. I ended up going back about a week later to purchase the vehicle and I cannot say enough how great everyone was from Jonathan my salesman to Windy and John in F&I. More

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Everyone we've come across have been welcoming and helpful. Our salesman David was excellent with his patience as we took alittle longer to decide what we wanted but he never gave up. He is definitel helpful. Our salesman David was excellent with his patience as we took alittle longer to decide what we wanted but he never gave up. He is definitely an asset !!! I'm having some issues but the entire team are going above and beyond from Todd the Manager to Mark the manager in service to resolve any issue. I would definitely recommend this dealership to anyone. I would also like to acknowledge (not sure of his name) when you pull up for service he has a smile and is always polite. More

by DEVANGELIS Verified Customer Verified Customer

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The purchase of my 2025 GLC 300 was completely stress free and the delivery of the vehicle could not have been easier and efficient. free and the delivery of the vehicle could not have been easier and efficient. More

by tjnewman Verified Customer Verified Customer

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It was an overall fine experience, from sales to the finance department. The car is amazing. finance department. The car is amazing. More

by MFARKAS1961 Verified Customer Verified Customer

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Easy to work with, available and willing to go the extra mile to find exactly what we are looking for. mile to find exactly what we are looking for. More

by NIKWHEELER Verified Customer Verified Customer

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Jonathan was extremely helpful facilitating the purchase of my vehicle. It was an out-of-state purchase and Jonathan was far and away the best salesman I’ve ever dealt with. I would recommend him to anyone. of my vehicle. It was an out-of-state purchase and Jonathan was far and away the best salesman I’ve ever dealt with. I would recommend him to anyone. More

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My service experience with the dealership is 5 sstar. However, that is where the stars end. I have to call Sales to get to speak with someone in Service because the phone is rarely answered and msgs le However, that is where the stars end. I have to call Sales to get to speak with someone in Service because the phone is rarely answered and msgs left are never returned. I wanted to purchase an extended maintenance dept and place several calls and NEVER received a call back until I finally called Sales, who always answers, and the manager put me in touch with Windy who was excellent. I do not recall the Sales Manager's name but he was extremely helpful and professional. I had some damage done, minor, while the car was in the shop. I called my service rep Kevin who is definitely 5 stars, told him about the damage and was expecting a call from his manager. The call NEVER came. I called to follow up and Kevin scheduled me for service to replace the damaged running board. The Manager Never called to apologize for the damage to my car. That is very poor service. So if you need service they do a great job if you can get someone on the phone. The finance manager never returns call. Even when you want to spend money in the dealership. NEVER EVER calls back! They have nice inventory and Sales will always be available. Service will be available but getting to service via phone is near impossible. More

by REBKOV7 Verified Customer Verified Customer

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Darrin is a top notch professional in all that he does and a wealth of knowledge about Mercedes products, services and technologies. He has outstanding communication and follow up skills and is a truly go and a wealth of knowledge about Mercedes products, services and technologies. He has outstanding communication and follow up skills and is a truly good person who demonstrates integrity in everything he does. Go see Darrin and see for yourself - you won’t be disappointed! More

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