Willie Caldwell III
Willie Caldwell III at Mercedes-Benz of Morristown
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Willie Caldwell III

Service Advisor

Mercedes-Benz of Morristown

34 Ridgedale Ave
Morristown, NJ 07962

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4.9
112 Reviews
4.9

112 Reviews

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112 Reviews of Willie Caldwell III

November 21, 2024

Dealership Rating
Employee Rating

The entire staff were Very professional. The many text messages provided great communication on the status of our car. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh , Troy Pais

Dec 02, 2024

Mercedes-Benz of Morristown responded

Thank you for taking the time to share your experience! We’re delighted to hear that our team’s professionalism and communication stood out during your visit. Keeping our customers informed with timely updates is something we take pride in, and it’s wonderful to know you found it helpful. We truly appreciate your kind words and your trust in Mercedes-Benz of Morristown. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

November 16, 2024

Dealership Rating
Employee Rating

I have a question. I just had my 2021 Mercedes C300 serviced by you. This is the first time I had it serviced since just recently purchasing the vehicle. My last two ca More

by prague94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 21, 2024

Mercedes-Benz of Morristown responded

Yes we regularly provide an inspection report with our services. We are sorry that you did not receive yours. Willie will get that to you. Thank you for your patience.

October 31, 2024

Dealership Rating
Employee Rating

Always premier service. Wouldn’t go any place else. My long time advisor is top notch . More

by ginny
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Paul Singh

Nov 07, 2024

Mercedes-Benz of Morristown responded

Thank you so much for your kind words and continued trust in Mercedes-Benz of Morristown! We’re thrilled to hear that you consistently receive premier service and that your long-time advisor continues to exceed your expectations. It’s customers like you who make our work so rewarding, and we truly appreciate your loyalty. If there’s anything more we can do for you, or if you ever have any questions, please don’t hesitate to reach out. We look forward to providing you with exceptional service for many years to come.

October 11, 2024

Dealership Rating
Employee Rating

Outstanding in every way. I’m my opinion and that’s fifteen words as requested More

by kathleentruddymd
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Paul Singh , Alex the King Marshall

August 07, 2024

Dealership Rating
Employee Rating

Service was efficiently, on time, and at a reasonable price. I would highly recommend them to anyone. More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2024

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your experience with us!

December 30, 2023

Dealership Rating
Employee Rating

I am extremely satisfied with the service department at Mercedes of Morristown, I needed my Magic Vision wipers replaced and Paul my service writer was able to take care of my problem quickly and now I don More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh

Feb 13, 2024

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about Paul and your experience with us!

November 02, 2023

Dealership Rating
Employee Rating

welcoming & personal care by the employees when you drive in is a great service - Ty. D More

by Dancedia@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh , Herman. Troy

Nov 15, 2023

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your experience with us!

October 14, 2023

Dealership Rating
Employee Rating

As usual, service advisor Willie was and continues to be an excellent "go to guy"!! He returns phone calls and is our choice of advisors. The service department is always on top of any issues that arise wit More

by diamondwaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh

Nov 15, 2023

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about Willie and your experience with us!

November 26, 2022

Dealership Rating
Employee Rating

They take of the issues with your vehicle unlike Mercedes of Newton. Very professional establishment. More

by GoToMorristownStayAwayFromNewton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh

Nov 30, 2022

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your experience with us!

November 10, 2022

Dealership Rating
Employee Rating

Herman Díaz is the most Professional and effective Service Manager of any dealerships I have dealt with and that is a long list. More

by rfledon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaushal Shah, Paul Singh , Juan Hernández

Nov 16, 2022

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about our Service Director Herman Diaz.

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