Willie Antonio

I bought a 2020 Mercedes from Sugar Land Mercedes recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explan recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explanation from me, the New Car Sales Manager Mr. Howard Rich took me to the Pre-owned Sales Manager Mr. James Goodman. Mr. Goodman ensured that the vehicle was fixed while I was given a loaner car. They were very helpful and I am thankful. More

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Shout out to Stefano for being so helpful to me after having issues with another car rep. He was very kind, honest and easy to talk to. If you go to MB of Sugarland, look for Stefano. having issues with another car rep. He was very kind, honest and easy to talk to. If you go to MB of Sugarland, look for Stefano. More

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MB of Sugarland sets the bar for Customer Service Words can't express the level of excellence in customer service MB of Sugarland has. Every person from sales to finance, service to management ALL we Words can't express the level of excellence in customer service MB of Sugarland has. Every person from sales to finance, service to management ALL were incredibly helpful and knowledgeable. They resolve issues quickly and exceedingly well! I've owned quite a few cars and have never received this level of customer service. You guys definitely set the bar! Thank you Willie (Antonio), David L, Sujith and Dave! 10 Stars! More

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