William Rosas

Organized, clean, personal attention, seeing people handle my car like I do, awesome! I love how you can just drive in for a simple oil change, brilliant. handle my car like I do, awesome! I love how you can just drive in for a simple oil change, brilliant. More

by CAMAROZOIE Verified Customer Verified Customer

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No further follow up about a massive dent found upon pick up of vehicle. Incredibly frustrating. up of vehicle. Incredibly frustrating. More

by katie.king622 Verified Customer Verified Customer

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I just went to the dealership to look at a used car but Bao and the team helped me find the right car, a new car that fit my needs and budget. Bao and the team helped me find the right car, a new car that fit my needs and budget. More

by CAMAROZOIE Verified Customer Verified Customer

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They had me waiting hour and a half without doing oil change and didn't update me that it was not being worked on change and didn't update me that it was not being worked on More

by J james Verified Customer Verified Customer

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Everyone was very helpful and respectful and made the process easy and I would recommend people to go here process easy and I would recommend people to go here More

by mclemore_dekora Verified Customer Verified Customer

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Phillips was helpful and he made sure that everything was great he should be the employee of the month thank you again Roytanya Davis great he should be the employee of the month thank you again Roytanya Davis More

by roytanya123 Verified Customer Verified Customer

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The reason I have given a 2 is due to the issues that derived after delivery of our new Blazer. Starting from the beginning, we left Eau Claire, WI where we live and arrived at the dealership on a Saturd derived after delivery of our new Blazer. Starting from the beginning, we left Eau Claire, WI where we live and arrived at the dealership on a Saturday knowing we were purchasing the blazer we saw online providing everything looked good when we got there, (mainly concerned with the interior as we were unsure we would like the perforated red seats. Which we ultimately liked, and decided to pull the trigger on the purchase) the vehicle at the time was pretty dirty. While in the finance department the vehicle was cleaned. After we were done and the car was ready to go, we opted out of the preview of the features on the car due to our young child that needed a nap after the long afternoon at the dealership and having owned GM vehicles in the past) When we arrived home we walked around looking at the car. We then noticed there was faded paint on the bumper of the car, this caught our attention and got us looking closer. We then found what looked like adhesive stuck on parts of the bumper, and either hard water or oxidizing paint on multiple areas of the vehicle. In addition to that there was caked on dust around the windshield molding and around all the door moldings. On Monday the following week I reached out to our salesmen, sent photos and the dealership was confident a good detail would take care of it. They came Friday to pick it up and made an attempt to fix it and make it right. We finally got our vehicle back I believe Tuesday or Wednesday the following week. Upon seeing the vehicle, it was Definitely cleaner, however there was still hard water or oxidizing paint spots, adhesive and faded paint on the bumper.. which was discussed with the salesmen Ali and the sales manager William, before we left. They told us to take the vehicle and they would be in touch.. I heard from Ali the sales manager that following week again and he said his sales manager would call shortly, never heard from him, I called and left him a message, never heard back. Now 2 weeks after we got the car back from the attempt to fix the issue, still nothing... as of right now on 8/15/23 we have received no resolution. I do want to point out that our issue is with the dealership management, Pre-Inspection Delivery team and GM. (I feel this issue was there from the time it was delivered, due to the faded paint, water or oxidization marks, adhesive from the wrap from Factory and lastly the time table of that vehicle. It appears the vehicle was built in 02/23 must have sat for months in Mexico where it was manufactured, baking in the heat, before it ended up at the dealership at the end of 06/23. At that point it was in the dealerships hands until we bought it at the end of July 2023.) Our salesmen Ali on the other hand was great. He was professional, friendly, easy to work with, responsive and helpful. I believe he did all he could to help us, and now that it is in the hands of management, we've heard nothing. It's very disheartening, to purchase a new vehicle and have a negative experience with the vehicle itself, and even more so to be ghosted by the dealership when there are issues, that very likely could be warranty issues to begin with. Never did I think I would have to get down on my hands and knees to inspect the paint on a brand new $50,000 vehicle. The reason for the 2 stars, because I would not necessarily say don't ever buy a vehicle from Luther Chevrolet, but I will certainly not be out pushing people their way. I hope to hear back from someone at some point on this because though some of what are issues with the vehicle are may be minor, it still shouldn't have these issues being a BRAND NEW vehicle. It's certainly not what I would expect, especially after seeing similar new vehicles without the issues we have. More

by kylepetricka Verified Customer Verified Customer

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I’ve been coming there for years and have bought several cars there. Service is always great. And of course Lance V is the best. cars there. Service is always great. And of course Lance V is the best. More

by kenv366 Verified Customer Verified Customer

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Very personable and easy to work with. They made sure I was happy with my purchase. They made sure I was happy with my purchase. More

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The dealership was very welcoming and accommodating plus they were patience with me being a first time buyer getting a car they were patience with me being a first time buyer getting a car More

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