William Roderick | Page 14

An excellent organization in all departments. It had been a while since I'd bought a car, and everyone I'd dealt with at Jannell was professional, patient and friendly. Plus, I'd ended up buying the right ca a while since I'd bought a car, and everyone I'd dealt with at Jannell was professional, patient and friendly. Plus, I'd ended up buying the right car for me. They're definitely a dependable dealership. More

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An issue with my headlights was reported to them while still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new still under warrantee. It was a covered item that they could not find the problem. In November 2010, the same problem occurred. My Tbird needed a new headlight switch, $200+, but they would not cover under warrantee. Ford would not help me either. I persisted and with the help of Dealer Rater, was immediately contacted by the GM, Bill Roderick, who gave me a full refund, and met with me personally to discuss the problem. I have so much respect for Jannell Ford now because they went out of their way to help me. They are a great dealer, convenient, friendly, have WiFi and will give me a ride home and back! More

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My overall experience with the dealership was extremely positive. The people I dealt with were informative, friendly and more importantly, patient. Unfortunately, I can not remember all of their names, b positive. The people I dealt with were informative, friendly and more importantly, patient. Unfortunately, I can not remember all of their names, but in addition to the 3 mentioned above, I dealt with another sales person and the finance woman. I did not experience a lot of pressure to make a purchase and was pleasantly surprised with how easy the process was. More

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My boyfriend's family has been going to Jannell Ford for years and recommended them to me. I first bought a used car from Jannell seven years ago and had an overall positive experience. I recently decided i years and recommended them to me. I first bought a used car from Jannell seven years ago and had an overall positive experience. I recently decided it was time to replace that vehicle and wanted to return to them. My boyfriend's father had recently done business with Richard Darr and advised me to ask for him. Richard was great. Helpful, professional, honest, no pressure. He really went the extra mile (with the help of General Manager Bill Rodrick) to meet my needs and get me into a car I wanted at a price I could afford. I then sat down with Kathy the finance manager to discuss payments, warranties, etc. She was exceptionally nice and made me feel at ease. She explained everything fully and was patient and understanding. It helped make a stressful process a much more relaxed one. I have had credit issues in the past but she was still able to get me approved at a reasonable rate. I went back a week later to get my registration and inspection sticker and was seen immediately and taken care of in a professional and helpful manner. I would definitely recommend Jannell Ford to others. They are a great team of people who seem to genuinely care about their customers and treat them with respect and honesty. I am very happy with my car and have Jannell to thank for it. More

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