William Paolella

I had a very disappointing experience with this dealership. We came to a verbal agreement on a final price, but when it came time to sign the paperwork, they had quietly added extra fees and costs dealership. We came to a verbal agreement on a final price, but when it came time to sign the paperwork, they had quietly added extra fees and costs that were never discussed. Unfortunately we did not notice these changes until applying for a new loan and interest rate. It felt very shady and dishonest. When I questioned it, they were evasive and unhelpful. Acting as though this was our agreement. This kind of bait-and-switch tactic is exactly why people dread the car-buying process. The whole process and countless ours we were there the salesman promised numbers and rates that were not even reachable, according to their finance person. I would strongly caution anyone considering doing business here—make sure everything is in writing upfront, and double-check the final numbers before signing anything. In our case we are the ones now at a loss with them not taking any responsibility. I do not recommend this dealership. More

by MADOLYN.KIPP Verified Customer Verified Customer

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They were extremely patient with me and gave me all the time to make up mind. When I became non-committal Mr. Paoella did not immediately go get the sales manager to activate the hard sell-which is common time to make up mind. When I became non-committal Mr. Paoella did not immediately go get the sales manager to activate the hard sell-which is common in the AutoMall age. They did not constantly blow up my phone with the corporate auto reply.m The finance staff took their and went through multiple banks to make sure I was getting the lowest rate possible. Buying from Tim Lally is like buying cars 30 years ago before the concept of the AutoMall was established. Tim Lally is more concerned with the customer getting wants and can afford and not what is best for the dealership. Start with Tim Lally and save yourself the headache from buying from a chain. The chain only does your CELL PHONE NUMBER, Tim Lally does your NAME! More

by gregsoper Verified Customer Verified Customer

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Your salesman Bill was very helpful and kind in getting us the car that best fit our needs. Getting in and out of the car is more difficult now that we're older. All the safety features are really nice to us the car that best fit our needs. Getting in and out of the car is more difficult now that we're older. All the safety features are really nice too. It was a pleasure working with Bill! More

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Rachael and Jeff took very well care of me. I’m very happy with the service and will recommend Tim Lally Chevrolet to others. I’m very happy with the service and will recommend Tim Lally Chevrolet to others. More

by LIPPER58 Verified Customer Verified Customer

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Bill Paolella was a good guy to work with, dealing with my pre-owned vehicle purchase. I would not hesitate recommending this dealership to others looking for a vehicle. my pre-owned vehicle purchase. I would not hesitate recommending this dealership to others looking for a vehicle. More

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Good experience buying our new Tahoe from Tim Lally Chevrolet. Bill Paolella was friendly, helpful, personable. We drove a long distance to pickup out vehicle and they had it waiting, along with all Chevrolet. Bill Paolella was friendly, helpful, personable. We drove a long distance to pickup out vehicle and they had it waiting, along with all the paperwork. Fast and painless. More

by DRAFALSKE Verified Customer Verified Customer

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Good service time spent at dealership at. Tim Lally Car was washed after service always a good clean car. Tim Lally Car was washed after service always a good clean car. More

by KILBYDAVID49 Verified Customer Verified Customer

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Very professional caring people who make certain to help make process comfortable and not overwhelming. We are repeat customers and happy with the purchase we made today. make process comfortable and not overwhelming. We are repeat customers and happy with the purchase we made today. More

by DEBGALL777 Verified Customer Verified Customer

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The staff was nice and friendly they took care of my care right away. When my car was done they let me know promptly right away. When my car was done they let me know promptly More

by ANTOINE_GREEN Verified Customer Verified Customer

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Awesome experience. Everything was quick and easy. of course appreciate the plow swap. Will definitely be my Chevy dealership going forward Everything was quick and easy. of course appreciate the plow swap. Will definitely be my Chevy dealership going forward More

by MARRALANDSCAPE Verified Customer Verified Customer

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