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William Norrel
William Norrel at Jaguar Land Rover of Chantilly
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William Norrel

Service Advisor

Jaguar Land Rover of Chantilly

4120 Auto Park Cir
Chantilly, VA 20151

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4.6
32 Reviews
4.6

32 Reviews

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32 Reviews of William Norrel

November 29, 2024

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Employee Rating

Staff was nice. Communication was good. Got a loaner that wasn't very clean, though. I actually cleaned the inside of the windshield to get the film off it. It was a More

by Charger
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2024

Jaguar Land Rover of Chantilly responded

Your kind review means so much to us—thank you! It’s always a pleasure to help, and we’re glad you had such a great experience. We can’t wait to assist you again in the future!

November 26, 2024

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Employee Rating

I have been going here for 8 years. I have never been disappointed. The work has always been done correctly and delivered as promised. More

by danporter17233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manikath James

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Dec 04, 2024

Jaguar Land Rover of Chantilly responded

Your 5-star review is deeply appreciated—thank you! It’s a joy to know our team was able to provide you with the exceptional service you deserve. We look forward to welcoming you back soon and thank you for your loyalty throuhgout the years!

November 23, 2024

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Employee Rating

The service front desk personnel are fine. Unfortunately, the techs don't always get it right & loaners are in short supply. More

by jmj523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 04, 2024

Jaguar Land Rover of Chantilly responded

We are so very sorry to hear about your experience, please feel free to reach out to us at careteam@landroverchantilly.com while we look into this.

November 20, 2024

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Employee Rating

Car was there longer than expected but William was super helpful and secured a loaner! Thanks for your great customer service William! More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 04, 2024

Jaguar Land Rover of Chantilly responded

We’re so happy to see your kind words and 5-star rating—thank you! It’s a privilege to serve you, and we’re thrilled you had a great experience. We look forward to seeing you again in the future!

November 18, 2024

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Great and friendly and was happy to hear that my was ready faster than expected! More

by tiffany ridley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2024

Jaguar Land Rover of Chantilly responded

Thank you for the wonderful feedback! We’re thrilled to hear you had an excellent experience and felt well taken care of. We’re excited to welcome you back whenever you need us!

November 16, 2024

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Employee Rating

William in service is awesome very friendly very accommodating always willing to above and beyond More

by deniseherb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2024

Jaguar Land Rover of Chantilly responded

Thank you for the fantastic feedback! It’s always a pleasure to assist great customers like you, and we’re thrilled you had a 5-star experience. Let us know how we can serve you again in the future!

November 10, 2024

Dealership Rating
Employee Rating

William in the service department did an excellent job of keeping me informed and handling all my needs and concerns!! He is an asset to the dealership!! More

by coreygee2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Jaguar Land Rover of Chantilly responded

Thank you for your kind feedback about William! He and the rest of the team are dedicated to providing exceptional service, and we’re thrilled to hear you had a great experience.

November 01, 2024

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Employee Rating

I'm really impressed with Chantilly Jaguar. I love my Land Rover Discovery Sport SUV and I wouldn't have anyone else take care of it. Chris and KC helped me in purchasing my Land Rover Discove More

by brendasbotkin58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kais Al "KC" Shehabi, KC Alshehabi, Manikath James , Chris H. Dixon

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Nov 18, 2024

Jaguar Land Rover of Chantilly responded

We truly appreciate you taking the time to share your positive experience! It’s our mission to provide exceptional service and support to every customer who walks through our doors. Hearing your kind words motivates us to continue delivering our best. Thank you for choosing us, and we hope to assist you again soon!

October 30, 2024

Dealership Rating
Employee Rating

William Norrell provides excellent customer service and is always helpful. My vehicle is always returned in a timely manner and sparkling clean. More

by natasha.edwards101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Jaguar Land Rover of Chantilly responded

Thank you for recognizing William’s efforts! He and the rest of our team are committed to providing excellent service, and we look forward to serving you again soon.

October 22, 2024

Dealership Rating
Employee Rating

Always a pleasure to be at this dealership. William my service man has become a great friend More

by geno
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Cengiz "CK" Kilinc

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Oct 25, 2024

Jaguar Land Rover of Chantilly responded

We truly appreciate your kind review and are so pleased you had a pleasant experience with Will and the team. We hope to see you again in the future!

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