William Joren

Scranton Cadillac of Vernon responded

Thank you for sharing your experience with us. We deeply regret that your recent purchase did not meet your expectations and apologize for the inconvenience and frustration caused by only receiving one key for your vehicle without prior notification. Clear communication and transparency are critical to us, and we are very sorry we fell short in this instance. We understand the additional cost and hassle this has created for you. We will be sharing your feedback with everyone on the team to ensure such oversights do not happen in the future. If you would like to discuss this further, please respond back to this review with your contact info and the best time for us to reach out. Thank you again for taking the time to bring this to our attention.