William J Hallstrom
William J Hallstrom at Lincoln of Cutler Bay
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William J Hallstrom

Service Manager

Lincoln of Cutler Bay

11020 SW 186th St
Miami, FL 33157

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4.7
15 Reviews
4.7

15 Reviews

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15 Reviews of William J Hallstrom

March 18, 2025

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Employee Rating

Everything about this place was a red flag from when the salesman said i couldn’t test drive it. After getting the car they don’t want to help fixing it even when i offered to pay. Stay away! Red flags are More

by Cissiethevirgo25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 22, 2025

Lincoln of Cutler Bay responded

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lincoln of Cutler Bay (11373). We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

Mar 22, 2025

Cissiethevirgo25 responded

No thank you I Came to you guys so many times. I called and Roberto stated he “did not care he got his sale”. I came there And you guys sold me a car and less than 2 hours later the check engine came on. We came to service Business day and service did not treat me like a customer. They told me sales said i did not have a warranty with them and pushed me and my car out. But you don’t need a warranty to get a belt changed ! I CAME 3 times less than a week to speak to Isadora and booked an “appointment” for her to say AGAIN they can’t service me. I asked many times how much was the belt? No one told me. Purposely sold me a bad car . DO NOT COME HERE ! And their General Manager (Kerry) knows what they are doing ! But I caught on to their SCAM! now 1 week after having the car The car went up in smoke ! They do not help !

December 28, 2024

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Totally awesome and experience and truly appreciated everything they did for me- highly recommended! 💯 😁 thank you again! More

by samdesignercakes
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 02, 2025

Lincoln of Cutler Bay responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

December 13, 2024

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Employee Rating

The service manager Will went above what was necessary to make sure I was satisfied. More

by jjacksonj
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Lincoln of Cutler Bay responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

December 09, 2024

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Employee Rating

For some reason, the e-mail survey referenced unknown 11/25/2024. Mobile service was, about, 10 days earlier. Only know names of Will and Victor. Do not post. More

by GF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mobile Service - Victor ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

December 04, 2024

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Employee Rating

Todo excelente , muy buen servicio , puntuales y responsable y amable , todo muy profesional , un poco demorado el alquiler del auto More

by CRUZ.MITCHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Lincoln of Cutler Bay responded

Hola, te agradecemos que te hayas tomado el tiempo de dejarnos tus comentarios. ¡Avísanos si hay algo más que podamos hacer por ti! ¡Buen viaje!

October 15, 2024

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Employee Rating

I would like to say a big thank you to will for getting my Ford F150 fix and for having my truck wash and clean excellent customer service and staff was great to would I come back absolutely! Thank you More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2024

Lincoln of Cutler Bay responded

Hi Mary, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 06, 2024

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Employee Rating

I have found the service managerr Will, to be the saving grace for this dealerships service departmement. I have found Diane in the parts depatment to do a litle extra for customers (me). Generally the se More

by HOWGRUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2024

Lincoln of Cutler Bay responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

June 17, 2024

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Employee Rating

What else can I say but “Thank You! ” Always a great experience with the team! Will has a team of all-stars in service! More

by JORGELMENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yolanda Guerrero, Roberto Hernandez , Yeti and Andres

Jun 18, 2024

Lincoln of Cutler Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

May 10, 2024

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Employee Rating

From Will who tried to schedule my appointment as quickly as possible based on availability, to Yolanda who took great care of me, clearly explaining everything and giving me all the options available for se More

by IVETTEGI87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yolanda Guerrero

May 22, 2024

Lincoln of Cutler Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

May 01, 2024

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Employee Rating

I worked with Will Hallstrom (service advisor). He was an excellent communicator and great with his service! More

by ralph29
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yolanda Guerrero

May 22, 2024

Lincoln of Cutler Bay responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

1

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