William Ho

Update: Scammed. Go to other dealer. I've been scammed well over $6,500 on my purchase. Sales rep, Jack Shen and finance, Harout Arslanian assured my car will be Go to other dealer. I've been scammed well over $6,500 on my purchase. Sales rep, Jack Shen and finance, Harout Arslanian assured my car will be sold to me for $40,000, despite what the paper said. After the billing cycle, $ seemed off and realized I was being charged over $6,500 . Texted sales rep multiple times, but was ignored multiple times. His final answer was " I don't know what to say " Finance manager is ignoring for multiple days now as well. How foolish was I to trust them. All the words they made up, ended spending so much more than what I was promised on. William Ho, who is next highest after general manager, was not helpful either. He was only his employee's side and just said nothing he can do. His only explanation was "maybe you heard them wrong, maybe you were confused, although it is a good deal still". How can someone be confused with such a big important numbers..it felt like he was mocking me at very best. Edit: General sales manager, Stevie called back. Seemed unempathetic and was more aware to the review than my issue. He offered free "car wash" to make me feel better. Then, his true color showed. He seemed even more excited and eager to fight (his voice tone rose) when I said I wanted to see if I can take legal action only to the 2 reps who lied to me - his voice went up and said "SURE! WE'LL FORWARD YOUR INFORMATION TO OUR LEGAL TEAM TO PREPARE FOR YOU". He didn't care for me. He only cared about review and didn't mind to fight. What a service. Overall, Jack and Harout scammed me and ignored my text and email, William accused me of being confused and improper, then there is Stevie who was the worst - as he only seemed to want me to remove the review then proceeded to insult and make a fight. I'll seek to legal counseling for this. Forget about the money lost, it's a justice that needs to be served. More

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The best Mercedes-Benz dealer in the San Gabriel Valley. Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a M Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a Mercedes Benz, this is the dealership you should visit. Ask William Ho and Scott for help. Thanks again, Rusnak Arcadia. More

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Efficient and friendly service. The sales team tried to accommodate my needs in a way that you can feel they are on your side. The sales team tried to accommodate my needs in a way that you can feel they are on your side. More

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After weeks of searching and outreach to multiple dealerships, Winnie and Stacey helped me get into my new car. I recommend Mercedes-Benz of Arcadia for making the vehicle maintenance and sales proce dealerships, Winnie and Stacey helped me get into my new car. I recommend Mercedes-Benz of Arcadia for making the vehicle maintenance and sales process a pleasurable experience. Excellent client services. More

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I have good experience when I visit the sales team every time after I got my new eqe , they explained to me in details how to use the car. time after I got my new eqe , they explained to me in details how to use the car. More

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I had an amazing experience in Mercedes- Benz of Arcadia. Everything went perfectly. Excellent and professional sales team! Everything went perfectly. Excellent and professional sales team! More

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Simple, transparent, efficient, no hassle, professional, excellent customer service through out the whole process. Highly recommended! excellent customer service through out the whole process. Highly recommended! More

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I have had the pleasure of working with Stacey at Mercedes Benz of Arcadia for my very 1st Mercedes Benz vehicle 3 years ago, and for my most recent vehicle that I just leased. Each time, Stacey has Mercedes Benz of Arcadia for my very 1st Mercedes Benz vehicle 3 years ago, and for my most recent vehicle that I just leased. Each time, Stacey has been stellar at getting me into a beautiful car/SUV, with all of the perks, incentives and bells and whistles effortlessly, all while keeping my best interest and requests a top priority. My favorite part about my experience with this dealership... I always leave happier than when I arrive and with a gorgeous vehicle to boot! Mercedes Benz of Arcadia has definitely got a customer for life! 😊 Thank you! More

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Scott and William always make it fast and easy for my wife and I. Always the best deals and always 5 star service!!! wife and I. Always the best deals and always 5 star service!!! More

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Very friendly professional people. They understand what our needs are to get the sales done. They understand what our needs are to get the sales done. More

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