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William Harris
William Harris at Heiser Cadillac Of West Bend

William Harris

Service Advisor

Heiser Cadillac Of West Bend

2620 W. Washington Avenue
West Bend, WI 53095

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4.5
12 Reviews
4.5

12 Reviews

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12 Reviews of William Harris

July 18, 2025

Dealership Rating
Employee Rating

didn't add in windshield fluid and needed to come back. Makes me concern with the overall fluid changes. More

by MSHAFAIE
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez

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Jul 21, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for providing this feedback. We apologize that you had to make a return trip. Please feel free to contact our service manager, Nathan Heimerl with any further concerns about your visit. He can be reached by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com.

July 13, 2025

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Employee Rating

We purchase all of our vehicles from Heiser because they make it easy to buy and a pleasure to service. More

by TOM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Crandall, William (Liam) Dooley, Maria Fuller, Nathan Heimerl, Rick Hodge, Glenn Leinen, Leigh Mattilla, Cesar Nunez

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Jul 14, 2025

Heiser Cadillac Of West Bend responded

Dear Tom, Thank you so much for the kind words. We are so glad you enjoy both our sales and service experience. We greatly appreciate your business and look forward to your next visit!

June 27, 2025

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Employee Rating

Great customer service. Thank you for all the work you do. Especially when it's 90+ degrees outside. More

by tmwhite0
Purchase Time
Recommend Dealer
Yes
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Jun 30, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for the kind words. We are so glad you had a positive experience with us. We thank you for your business and look forward to your next visit!

June 25, 2025

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Employee Rating

Will Harris provided outstanding customer service not only this visit but every visit. He is very reassuring and very helpful with explaining the issue, how it will be resolved and timeline for fixing. I More

by cmlochen1975
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Jun 26, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for highlighting one of our staff members. We are so glad you had a positive experience. Thank you for your business. We look forward to your next visit!

June 09, 2025

Dealership Rating
Employee Rating

I got a shuttle to Enterprise and also I got updates on status. It was nice to leave rental at dealer when done. More

by HARLEYGIRL
Recommend Dealer
Yes
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Jun 10, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for the 5 star rating! We greatly appreciate your business and look forward to your next visit.

June 07, 2025

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Employee Rating

great service. got the parts I needed. They were able to get the job done quickly. More

by HIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William (Liam) Dooley, John Haba, Service Team

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Jun 09, 2025

Heiser Cadillac Of West Bend responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

May 24, 2025

Dealership Rating
Employee Rating

great service. got the parts I needed. They were able to get the job done quickly. More

by nelsonjesse710
Recommend Dealer
Yes

Other Employees Tagged: William (Liam) Dooley, Jared Gengler, John Haba, Nathan Heimerl, Jessica Nelson, Brad Rasmussen , Jeremy Brown

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May 27, 2025

Heiser Cadillac Of West Bend responded

Dear Jesse, We are so glad you enjoyed your service experience at Heiser. Thank you for your business. We look forward to your next visit!

May 22, 2025

Dealership Rating
Employee Rating

great service. Very helpful staff answered all my questions and made me feel welcomed. thanks More

by JDALEYJR
Recommend Dealer
Yes

Other Employees Tagged: William (Liam) Dooley, John Haba, Service Team

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May 23, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for leaving a review. We are so glad you enjoyed your experience with Heiser. Thank you for your business. We look forward to your return!

May 16, 2025

Dealership Rating
Employee Rating

Great service from my advisor, was quick efficient and updated me throughout the process. Awesome More

by jpbruno09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Crandall, William (Liam) Dooley, Maria Fuller, John Haba, Nathan Heimerl, Jessica Nelson, Cesar Nunez, Service Team

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May 19, 2025

Heiser Cadillac Of West Bend responded

We are so glad to hear about your positive experience. Thank you for your business! We look forward to your next visit!

May 15, 2025

Dealership Rating
Employee Rating

In for an oil change and tire rotation wait time 1:15, after 2.5 hours i asked whats going on, it will be another 15 minutes they are draining the oil as the put in the wrong oil, I make an appointment More

by majkyochem
Purchase Time
Recommend Dealer
No

Other Employees Tagged: William (Liam) Dooley, John Haba, Service Team

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May 19, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

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