William Gilkes

If you take your vehicle in for a recall be prepared to spend at least $2000 or more. They told me they couldn't do the recall unless I got some other stuff done. I had no idea it was going to cost me almo spend at least $2000 or more. They told me they couldn't do the recall unless I got some other stuff done. I had no idea it was going to cost me almost $3000. Also I was told to have my vehicle towed because the recall had something to do with the brakes. I never got reimbursed the $165 for the tow fee. From now on I will drive to Jacksonville to get my vehicles serviced. I was told that this is a practice of theirs. I wouldn't be surprised if Morgan And Morgan start asking people to come fourth and file a CLASS ACTION LAWSUIT AGAINST THEM. More

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I have had my volvo for three years. I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my c I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my car I would make sure it is done. There 4 point inspection is horrible. They have never checked my tires or if they have never reported it to me. I had to replace all four tires. Although i know eventually the tires need to be replaced i was looking to the service team to let me know about my tires. I look to them to tell me what is going on with my car and they have not. .I honestly dont believe that the service department changed my oil the last time my car was there for maintenance. My oil still says 100% after 10000 miles. They always forget to top of fluids. Three weeks after completing the service on my car my windshield wiper fluid is empty. They offer a free car wash and vacum but only vacum the front of the vehchle. I leave messages for both service rep and manager and do not receive a call back. Although, I only have tried to call 4 times over the last 4 months with these issues and no call back. Therefore, I will be taking my business were it is appreciated and i can trust the service department. I need good services I can trust and depend on. More

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I was impressed and pleased with the video of the walk through. Thanks for your help and great service. through. Thanks for your help and great service. More

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I have established a great relationship with William Gilkes since my arrival here in Tallahassee (2 years) . His customer service skills has been beyond reproach and he has been quite diligent at getti Gilkes since my arrival here in Tallahassee (2 years) . His customer service skills has been beyond reproach and he has been quite diligent at getting my vehicle in for service when needed. Great job William Gilkes 🤙🤙 More

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William Gilkes is very professional providing exceptional customer service. Happy to have him as my service advisor. Fast service and kept me informed of my vehicles status. customer service. Happy to have him as my service advisor. Fast service and kept me informed of my vehicles status. More

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William Gilkes always goes above and beyond to make sure my car and I are taken care of to the fullest. Thank you, Wendy Estes my car and I are taken care of to the fullest. Thank you, Wendy Estes More

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Personnel present were both professional and welcoming. Each step of the way information was presented so that I felt a part of the experience and not an after thought. Each step of the way information was presented so that I felt a part of the experience and not an after thought. More

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Love coming here . Fast reliable service everytime. I would recommend them to anyone. Very satisfied. Fast reliable service everytime. I would recommend them to anyone. Very satisfied. More

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I received Excellent Customer Service from Parke Stafford., He was on time with taking care of my two Mercedes Benz. Thanks and Kudos to Parke Stafford (10). Thanks Mrs Deborah Jones Stafford., He was on time with taking care of my two Mercedes Benz. Thanks and Kudos to Parke Stafford (10). Thanks Mrs Deborah Jones More

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William Gilkes is a great service advisor. He made sure I understood what was needed for my vehicle. There was no pressure and no rushed expectation. He was the consummate professional. It's a He made sure I understood what was needed for my vehicle. There was no pressure and no rushed expectation. He was the consummate professional. It's always a pleasure to work with him. More

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