William Entrikin

I recently purchased a Subaru Outback at Sunset Hills Subaru. After not having purchased a new vehicle from a dealership in over 15 years I was a bit concerned about how the process would unfold. I can t Subaru. After not having purchased a new vehicle from a dealership in over 15 years I was a bit concerned about how the process would unfold. I can tell you that all the personnel at Sunset Hills Subaru are friendly, polite, and professional. It made the experience enjoyable and rewarding on my part. I wouldn’t hesitate to send my friends there… More

Helpful 0

Report | Print

Subaru Sunset Hills is a delight to work with. The staff is friendly, informed, and consistently available for questions. I leased two cars from them and bought out the second lease recently. I The staff is friendly, informed, and consistently available for questions. I leased two cars from them and bought out the second lease recently. It was a great experience, with staff helping me decide what would be best for me. I am delighted to own this car now and will keep going to this dealership for routine maintenance as well. Everything here has been just great for me. More

Helpful 0

Report | Print

Bill and Sunset Hills (formerly Webster Groves) have sold us two of our last three vehicles (the other was a not a Subaru). Bill sold us both and was straight forward and made things easy. Trade in was what us two of our last three vehicles (the other was a not a Subaru). Bill sold us both and was straight forward and made things easy. Trade in was what we expected and basically on KBB or slightly above. Took care of us while we were there and followed up. We'll be back when it's time for the next vehicle! More

Helpful 0

Report | Print

They were courteous, professional and helpful in the purchase of our new Outback. There were more perks with Subaru that with any other cars I have bought. purchase of our new Outback. There were more perks with Subaru that with any other cars I have bought. More

Helpful 0

Report | Print

The lease on my current Subaru was ending, and I called the dealership and spoke with Bill. He seemed great, and definitely did some work to find a new car that fit my needs - no easy task when inventory i the dealership and spoke with Bill. He seemed great, and definitely did some work to find a new car that fit my needs - no easy task when inventory is so limited! I paid a deposit for the new car and we set up an appointment so I could bring in my current Subaru to find out its worth and estimate what my payment would be on the new vehicle. That's when things went seriously wrong. Bill did the whole "What do you want your payment to be?" thing. I told him I wanted to know the cost of the new vehicle, and what my current vehicle is worth. I was more concerned with that than payments. He seemed like he was trying to confuse me and glossed over all the numbers, just saying my payment would be about the same. As I looked at the paperwork, (upside down and across the desk from me,) a number stood out and I asked if it was the trade in amount. Bill said yes and listed all the things wrong with my current car. I told him that number was insulting and his whole demeanor towards me changed. I could not get out of there fast enough - he was completely disrespectful. He wouldn't even let me take the paperwork with me to discuss with my husband, saying it was proprietary. I immediately took the car to another nearby dealership and they offered me $4000+ more than Sunset Hills! I feel like Bill saw a woman alone, with a lease ending soon in a very tight market for new cars, and tried to take advantage of me. I have access to Google like everyone else and already knew a reasonable number. If I hadn't done my research, I would have been taken for $4000! I don't know about the dealership as a whole, but Bill is not trustworthy or respectful. I will 100% take all my business to the Dean Team in Ballwin. I'm driving a beautiful new car from them now, and could not be any happier. More

Helpful 0

Report | Print