William Eagling

I have not had a pleasant experience with this dealership. When we came to buy out our lease, we had called the dealership prior to figure out what we need to make the process smooth. We had also dealership. When we came to buy out our lease, we had called the dealership prior to figure out what we need to make the process smooth. We had also explicitly expressed that we would like to do an ACH and we were told that it was fine. When time came to sign the documents, the manager of the finance department said they will only accept wire transfer, cash and cashier’s check. I think it was a bit odd that William was not aware that these were their only payment options. So this leads me to believe that staff were not trained so they are able to provide accurate information to inquiries. When we expressed that to the finance manager, he responded in a way that seemed like he did not care that the people working for him are not aware of procedures in their department. So because of this mishap, we had to go back to the dealership twice. After submitting the payment, we had to ask for the sales paperwork before it was given to us. Furthermore, we spotted an error on the name and was told that it didn’t matter and that it was fine. We understand that this is a big dealership but that doesn’t mean they can’t provide good customer service. After this experience, I cannot in good conscience recommend this dealership to any family or friends. I don’t think I will be coming back to this dealership any time soon or ever, given this bad experience. I hope that going forward, this review would help the staff especially those in a managerial position to do better. More

by JiaJing Verified Customer Verified Customer

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Negotiated a deal via text, went in the next day and Will stuck to it. He made the whole process easy. He even gave me a ride to the dealership in his own car so that I could pick up my new car. Thanks again stuck to it. He made the whole process easy. He even gave me a ride to the dealership in his own car so that I could pick up my new car. Thanks again, Will! More

by DECUBITUS Verified Customer Verified Customer

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Will was easy to work with and patient with me as we moved through the process of my purchase. moved through the process of my purchase. More

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Everyone was helpful and friendly. I was surprised how quickly the paperwork was completed and the 4Runner was ready to go. I was surprised how quickly the paperwork was completed and the 4Runner was ready to go. More

by JCRATE2136 Verified Customer Verified Customer

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Feom the time i walked in, was greeted, asked if i saw a car i like, negotiating and buying was stress free, easy and fun. Everyine was very customer focused. Thank you. You made car buying enjoable again ! car i like, negotiating and buying was stress free, easy and fun. Everyine was very customer focused. Thank you. You made car buying enjoable again !!!!! More

by WPHARES Verified Customer Verified Customer

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I absolutely love this place. Everyone that works there cares deeply about you not just about the sale. I love everything about it. Everyone that works there cares deeply about you not just about the sale. I love everything about it. More

by ericsazer Verified Customer Verified Customer

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Will went above and beyond to help us get a great deal on a great car for our daughter! Would definitely recommend him and Brandon Tomes Subaru to anyone looking to buy their next car! a great car for our daughter! Would definitely recommend him and Brandon Tomes Subaru to anyone looking to buy their next car! More

by ALISA3 Verified Customer Verified Customer

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Great staff and operations at Brandon Tomes made our car buying experience easy and enjoyable. buying experience easy and enjoyable. More

by NETEXAS121 Verified Customer Verified Customer

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I took delivery of a a 2022 Toyota GR86 from Brandon Tomes Subaru earlier in the month! Thanks to Stewart Cloer and Jeff Sapp for helping as managers, Dominic for helping all around in sales and to Quen Tomes Subaru earlier in the month! Thanks to Stewart Cloer and Jeff Sapp for helping as managers, Dominic for helping all around in sales and to Quentavious Bass in finance for his expertise! Highly recommend these guys, buy preowned cars here!!!! More

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I recently purchased my first Subaru from Brandon Tomes’ Salesman Will Eagling. I only drive new and have purchased many different new vehicles in my lifetime. This car buying experience with Will was t Salesman Will Eagling. I only drive new and have purchased many different new vehicles in my lifetime. This car buying experience with Will was the BEST EVER!!! Unfortunately there was an issue with the driver door lock malfunctioning 3 weeks after I had taken delivery of my new car. Will and the dealership exceeded my expectations to resolve the problem. Will continued to follow up, making sure I was happy with my new car weeks after the problem was resolved. I love my Subaru Ascent Touring and cannot say enough good things about Will Eagling, He is professional, knowledgeable and committed to gold standard customer service. Brandon Tomes is an amazing Subaru dealership! More

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