William Conrad | Page 3

Communication is very very subpar. You can't get anyone from the dealership on the phone when you call the dealership. Voice mail messages go unreturned, the only service writer that You can't get anyone from the dealership on the phone when you call the dealership. Voice mail messages go unreturned, the only service writer that seems to know what the heck is going on and cares is Chris. Jeff is useless, if you're not on his team or whatever they call it, he wants nothing to do with you unless you're there to get your vehicle and he has to hand you the keys. This isn't the first time I have written about this and the only reason I continue to come here, is because of the convenience to my residence and the mechanics that work on my vehicle. In my opinion, you need to fire everyone except for Chris and get him the help he needs and deserves. More

by NNDEPUTYDOG Verified Customer Verified Customer

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My experience at Southern Hyundai Newport News was excellent. Service members were nice and catered to all of my needs. excellent. Service members were nice and catered to all of my needs. More

by lexuslng Verified Customer Verified Customer

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The team at Southern Hyundai Newport News is so great, they make me want to work for Southern Auto Group!! What an amazing bunch of professionals!!! they make me want to work for Southern Auto Group!! What an amazing bunch of professionals!!! More

by Craig P. Verified Customer Verified Customer

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The man was Quick and easy very helpful I appreciate it very much and look forward to coming back very much and look forward to coming back More

by Samiyahhenderson Verified Customer Verified Customer

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Quick service and on time. Easy check in and pick up. Friendly no pressure to buy extra service. Easy check in and pick up. Friendly no pressure to buy extra service. More

by jvocu Verified Customer Verified Customer

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Very professional and caring people. .Chris and Jeff always take care of all my needs...Thank y'all for everything you do.... .Chris and Jeff always take care of all my needs...Thank y'all for everything you do.... More

by bl.mckeehan Verified Customer Verified Customer

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Very rude with a nasty attitude. Told me I ask loaded questions full of xxxx. Told I can’t speak to the mechanic that’s working on my car to understand what’s happening or ask questi Told me I ask loaded questions full of xxxx. Told I can’t speak to the mechanic that’s working on my car to understand what’s happening or ask questions More

by Mohab Verified Customer Verified Customer

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Never had any problems servicing my car there. GREAT service everytime I take my car there GREAT service everytime I take my car there More

by Tee Tee Verified Customer Verified Customer

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Fast, efficient, professional. Got me in and out in less than an hour!!! See y'all in 6 months!!! Got me in and out in less than an hour!!! See y'all in 6 months!!! More

by BILLANDCHRISTY.BUDD Verified Customer Verified Customer

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Jeff is always so helpful and kind and the service was quick and well done. quick and well done. More

by ladyduck Verified Customer Verified Customer

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