William Andre

I just had a great experience buying a new Bronco Sport Badlands, from Ourisman Ford of Manassas. I am an out of state buyer so most of the paperwork and negotiation was handled before I drove down to pick Badlands, from Ourisman Ford of Manassas. I am an out of state buyer so most of the paperwork and negotiation was handled before I drove down to pick up the vehicle. My sales consultant, William Andre, made the process incredibly smooth, friendly, and pleasurable. He is extremely knowledgeable, trustworthy, and responsive and I couldn't recommend anyone more. In fact, I even had my best friend buy a Bronco from Will at the same time as I did. If that isn't the highest endorsement I can give, I don't know what is. I've been buying new cars for over 30 years and I finally found a dealership that I am 100% certain I will buy more cars from. Thank you so much Will (sales) and Solomon (finance). It was a pleasure doing business with you gentlemen. All the best. Jerry D. (New Jersey) More

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Everything was good, I like Julian. He is honest and he lets you know what is going on with the service on your vehicle He is honest and he lets you know what is going on with the service on your vehicle More

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Service exceptional, much appreciated for customer service, knowledgeable and versatile awareness about my interest to keep my car in tip top shape. Thanks guys. service, knowledgeable and versatile awareness about my interest to keep my car in tip top shape. Thanks guys. More

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Great 1v1 communications on the warranty work on our '25 Explorer. Amy was a stellar Service Representative. Very thankful for the Loaner that was provided which was a similarly equipped Explorer. Thanks Explorer. Amy was a stellar Service Representative. Very thankful for the Loaner that was provided which was a similarly equipped Explorer. Thanks Oursman Team! More

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A very difficult problem was hard problem to diagnose but they found it in two days. Also they delivered the car back to my home they found it in two days. Also they delivered the car back to my home More

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Always clean and great services and staff is great to work with I will always be coming back work with I will always be coming back More

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Very friendly, fair, and thorough, but efficient sales experience. Will was a pleasure to work with. experience. Will was a pleasure to work with. More

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Great experience with the team at Ourisman. Both Will and Gavin made for a great long distance purchase. Thanks again. Both Will and Gavin made for a great long distance purchase. Thanks again. More

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Purchased a vehicle from out of state. I was searching for a black-on-black 2023 Mustang in October of 2023 yes it was very late in the model year and difficult to find the correct equipme I was searching for a black-on-black 2023 Mustang in October of 2023 yes it was very late in the model year and difficult to find the correct equipment, but they had one. Made the purchase and explained in detail the full process I was going thru with this vehicle. It was to be shipped to Shelby America in Las Vegas to become A Centennial Edition Shelby. So, I was very limited on being able to see the car as I reside in Florida nevertheless, I entrusted the dealership to take care of me as a customer. They set up the transport to Shelby and all seemed great. After Shelby was completed with the transformation I set up the shipping with Reliable transportation to get it to Florida. After it arrived I was able to really polish the car up and prepare to show it. But noticed a minor chip in the paint on the edge of the passenger door handle, just one issue. Next item noticed was the Ford Pass would not connect, the headliner was sagging and the weather stripping around the passenger door was damaged. First response from dealership was "Unfortunately I talked with management and there is nothing we can do about it." Then started blaming Shelby for the issues. I had been in contact with Shelby and Reliable Transport with the same concerns and they were able to produce photos showing the issues upon receiving the vehicle. I was very disappointed in this response initially but after speaking directly to the manager the issues were able to be resolved. Living in a different state was a challenge but it was overcome. More

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Some issues with Ourisman. .. 1) The dealer I had, Will, knew little to nothing about cars. I actually knew more about the car I wanted to purchase than he did. Will was very p .. 1) The dealer I had, Will, knew little to nothing about cars. I actually knew more about the car I wanted to purchase than he did. Will was very polite and engaging; he just didn't know squat about cars. 2) Ourisman requires at least $20K in order to secure a loan with Ford Credit through them. I don't quite understand the game they have going with Ford Credit, but it seems a little sketchy to me. It seems like a bid to raise the amount paid in interest. 3) They don't provide any literature or information on what is covered in in the service warranties I purchased. I simply got told to look in the owner's manual. Huh? One would think that when asking customers to shell out over $6,000.00 for the warranties, they would at least provide some kind of printed material for reference. 3) The vehicle got cleaned in a rush and, as such, wasn't entirely clean on the inside. I needed to clean it again the next day to remove dirt smudges on both the plastic trim and the seat upholstery. The front window was also pretty grimy as well. Basically, it is the little things that count when purchasing a vehicle. I don't feel as though Ourisman stepped up. I got a gut feeling this review is going to affect how they treat me in the future. More

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