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Will Smith
Will Smith at Gurnee Volkswagen

Will Smith

Management

Gurnee Volkswagen

6301 W Grand Ave
Gurnee, IL 60031

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rated
2 Reviews
not yet
rated

2 Reviews

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Dealership Experience

4 yrs, 2 mos

Industry Experience

19 yrs, 8 mos

Languages Spoken

English English

2 Reviews of Will Smith

December 01, 2022

Dealership Rating
Employee Rating

Fair practice but needs better lenders to help financing your cars Otherwise good customer service. More

by Jc106719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Modugno, Jerry Cousin, Tricia Cruz, Hunter Eade , Chris Campos

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Dec 02, 2022

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

August 12, 2022

Dealership Rating
Employee Rating

Showed me the wrong vehicle. Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me More

by SPAETH.TRAVEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jerry Cousin, Bill Summer

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Aug 18, 2022

Gurnee Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Aug 18, 2022

Gurnee Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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