Will Rich

The worst to deal with. Sold car out from under an offer I told salesman I was accepting. I tried for 3 days to close the deal. They then tried to come back with a higher of Sold car out from under an offer I told salesman I was accepting. I tried for 3 days to close the deal. They then tried to come back with a higher offer. I had prior offer in writing. When I contacted mane ent to complain, they were non responsive and I was the one who found out they sold the car by checking their website, Manager alleges he didn’t know and blamed it on Comcast failure. Total xx. Who signs off on the deals? This, in my opinion, was classic bait in switch. These folks, in my opinion, are not trustworthy. More

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Great buying experience twice now! My salesman and I made it a fun experience and that helped move the process along. My salesman and I made it a fun experience and that helped move the process along. More

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First interaction was the sales general manager, Paris Tato, reaching out from an online inquiry. He answered my questions (which other car dealerships failed to or didn’t answer entirely) fully and reach Tato, reaching out from an online inquiry. He answered my questions (which other car dealerships failed to or didn’t answer entirely) fully and reached back out quickly, making it an easy decision to come in. the sales man, Will Rich, had an easy no-pressure approach, which left us at ease and made the process more enjoyable. At every touch point, the staff were inviting and easy to work with and really made the car-buying experience a great one. More

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Will was super helpful! He was able to address my needs and provide a lot of options. He was able to address my needs and provide a lot of options. More

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Their salesman, Will Rich has been most patient, not pushy, total gentleman with answers to my many queries and questions. I had other cars to bow at Edmunds etc. And chose to keep the business here bec pushy, total gentleman with answers to my many queries and questions. I had other cars to bow at Edmunds etc. And chose to keep the business here because I like the car and wish Will to get the sale. We have been here since 11AM, and paper is just being completed. He has not gone rogue, as lesser men may have. Also Steve and Dave put in some time as well. I have been bested as would have liked a deeper discount, but… Oh Well! Yeah… Heritage Subaru. I’ll send business to you if possible More

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It’s awesome and I love my experience with mousa. He really gave me the best service rver He really gave me the best service rver More

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Very easy to work with. Good price and honesty in the way they sell cars. Good price and honesty in the way they sell cars. More

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Musa the one you wanna get a car from,very helpful and willing todo what it takes 🤗 willing todo what it takes 🤗 More

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Very good customer service is great I will purchase again from heritage Subaru Catonsville again when I from heritage Subaru Catonsville again when I More

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Very good I will go there again to speak to someone from heritage Subaru Catonsville heritage Subaru Catonsville More

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