Will Painter

You dealership has gone dow hill. I have been a customer for 20 plus years. The service department is rude and messy. You don't take of problem that we had with the car we purchased from day one. I will be for 20 plus years. The service department is rude and messy. You don't take of problem that we had with the car we purchased from day one. I will be going somewhere else to buy any vehicles. Also went in for oil change and you didn't even do it. Sorry business. I will be telling everybody not to purchase or have service with you!!!!! More

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Excellent service, honest people! Mark is an excellent salesman that went above and beyond his job title. Everyone from Mark, to the service department, to the guy that writes up the l Mark is an excellent salesman that went above and beyond his job title. Everyone from Mark, to the service department, to the guy that writes up the loans.... they are honest, and all around, great people. I couldn't have asked for a better crew to help me in my car buying process! More

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Horrible On a trip to Kansas on 10-14-15 my 2013 Jeep Wrangler code (PO394 an intermittent circuit cam position sensor 2) vehicle went in to a limp mode A On a trip to Kansas on 10-14-15 my 2013 Jeep Wrangler code (PO394 an intermittent circuit cam position sensor 2) vehicle went in to a limp mode After a few calls to some dealers around central Kansas I was directed to Speedway Chrysler Dodge Jeep. Speedway Chrysler Dodge Jeep 555 North Main Lansing, KS 66043 531-4524 www.speedwayautogroup.com I called speedway jeep’s part department at about 3:44 p.m. told them the part #(5149141-af) and that i needed it installed. I was redirected to Emmanuel Bradley in the service department explained every thing and scheduled service for Tuesday 10-20-15. I dropped off Wrangler at 7:00a.m. Emmanuel Bradley called me at 7:38 a.m. to tell me that it required the cam position sensor that I all ready told them about. During this call there was no mention that they didn’t have the part. I called Emanuel Bradley at 3:11 p.m. to find out if they were done, they told me they were waiting on the part. This is the part I contacted them and scheduled service one week earlier. I made it very clear that I needed this work completed today because I was leaving for Colorado the next morning. This is why I dropped off my vehicle first thing in the morning. Emmanuel told me he would call me as soon as it was done. With no word I headed to the dealer to pick it up at 6:20. When I arrived the only people at the dealer were sales staff which informed me that everyone in the service department left for the day at 6:00 p.m. With absolutely no call before Emmanuel left I was pretty irate. One of the sales staff called Will Painter the service manager who left his house to come back to the dealer about 10 minutes later. I gave him the details and asked if the work was done, which it was not. He gave me no explanation why the part was not confirmed in stock and why his employee felt like it was ok not to contact me and tell me that the part was not in stock and the work was not going to be completed that day and then go home. He told me they would finish installing it the next day at 8:00 a.m. not 7:00 a.m. when I dropped it off the day before. On 10-21-15 I came back to the dealer at about 8:20 a.m. two and a half hours after i needed to leave for Colorado. At 8:45 the work and 14 mile test drive was done. All that Emmanuel said to me was that he was sorry, no explanation for what happened the day before. I was not given any offer of a discount for my horrible customer service. I was charged $52.80 for the cam position sensor (5149141-af) MSRP $44.00 I was told this price by the jeep dealer in Great Bend Kansas. Labor was $311.87 MISC was $18.00 for a total of $415.20 after tax When I contacted the parts department and asked about the part with the specific part number they should have looked it up. When it came up with 1 in stock they should have then verified that the part was in stock. This should be the procedure when a customer calls there department with a specific part inquiry. and especially if the customer tells them that another dealer told them that they have only 1 in stock. Then tell me the price of the part then redirect me to service to schedule service. don’t just immediately redirect me to service. When I was redirected to service and spoke to Emmanuel giving him all the details of my problem the code and part number and scheduled service he should have then verified the part was in stock knowing that I needed the work completed the same day, then pulled the part to set aside for my service. Instead neither the parts nor service department looked up the part number I gave them to even see if it was in stock. This was not discovered or told to me until Emmanuel let me know at 3:11 p.m. on 10-20-15 one week after I asked him. This led to the work not being able to be completed until the following day and delaying me on my trip 3 hours. Why Emmanuel Bradley did not perform his job or call me to tell me that the work could not be completed that day before he left work at 6:00 could only be explained by completely forgetting a conversation that I had with him only a few hours earlier in which I explained to him very clearly that I needed the work done that day because I was leaving to go back to Colorado the next morning. He assured me he would call me when they were done he didn’t even mention that they closed at 6:00 p.m. Emmanuel Brady had a total disregard for my time or for me for that matter. After I finally got on the road the same exact problem occurred again 2 hours down the road. So the problem was misdiagnosed and not fixed $415.20 later. I then called briggs of Manhattan Kansas (855)971-8883 rather than traveling 2 hours backwards after already being behind. Express service advisor Evon Royal was very helpful and quick to get my wrangler looked at. They also showed the same code (PO394 an intermittent circuit cam position sensor 2) which was obviously just replaced. They could not diagnose the problem. so they cleared the code and I drove back to colorado keeping it under 70 mph. On a “unrelated” note the very next day after i made it back to colorado my water pump bering went out. Thank You, Please follow up on this horrible customer service issue. More

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service took an over an hour to drop of jeep and get rental then took over an hour and half to get it picked up not sure Ive ever been so disappointed, they d took an over an hour to drop of jeep and get rental then took over an hour and half to get it picked up not sure Ive ever been so disappointed, they drove over 60 miles in my jeep instead of putting it on the computer, not sure the issue was fixed ... More

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I am so impressed and pleased with the service I receive whenever I come to dealership. I highly recommend them. I am always treated with the utmost professionalism and if I was going to buy another truck whenever I come to dealership. I highly recommend them. I am always treated with the utmost professionalism and if I was going to buy another truck I would buy it from this dealer. More

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