Will Nichols | Page 3

Still "NO" Resolution! I purchased a 2006 Cadillac SRX in August 2014, it had a check engine light on even before I took delivery...they sent it out to Strosnider who cleare I purchased a 2006 Cadillac SRX in August 2014, it had a check engine light on even before I took delivery...they sent it out to Strosnider who cleared the codes, replaced the mass air flow sensor, I took delivery a week later. Within 30 days, light cam back on, I took it in, they cleared codes, when it came on again I called for service and they told me they couldn't service my car! So I took it to Heritage. They said there was a leaky mass air flow gasket, fixed, and cleared codes...AGAIN. And here we are again 6 months of check engine issues. Once again check engine, on, Crossroads said they would send it to Strosnider. ..Strosnider said it was the catalytic converter! $900 plus dollars! !! The extended warranty that Crossroads insisted that I buy... DOES NOT COVER ($1800)!!! I have put less than 5000 miles on the car and had for less than 6 months!!! And all I get is excuses, and they have even tried to sell me another cat! Saying " you need something in your driveway that is dependable...so you will sleep better at night", REALLY? Well after all this, I called Crossroads yesterday to check on my car...they tell me its at Starkes Muffler and that the Service Manager was walking up to the sales department to find out what they were going to do for me. Several minutes go by and Rick Worst called me back and tells me that they had come to the conclusion that they were going to cover the "ENTIRE" cost of the repair! My car should be ready by Friday. I am so thankful that someone finally stepped up to the plate! I had not had a very good experience with this dealership...until now! I would like to thank Rick Worst, Will Nichols, and Harry Turner! I look forward to a much more positive relationship with the dealership from this point forward! THANK YOU ALL! Here I am editing my review "again"! The car has been back for the check engine light 4 times now since this review! Still the same code, still the same problem. And for whatever reason, this has caused a conflict between Crossroads and Strosnider. My car is STILL in the shop...yet again! Still NO resolution! More

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I recently purchased a 2007 Sebring in June from Terry Corbin that I understand is no longer with the dealership (pretty odd he was gone a week after he sold me my car) but since I drove the car off of th Corbin that I understand is no longer with the dealership (pretty odd he was gone a week after he sold me my car) but since I drove the car off of the lot, the check engine light came on after about 40miles into my 60mile ride home. I had to make my first payment after not being able to drive my car for weeks because you all kept it. After only a few days of having it, I expressed that I was not happy with the purchase and that I wanted another RELIABLE car! The piece of crap oldsmobile that I traded in NEVER gave me this much trouble. Will Nichols assured me that they would take care of the problem and after a long day of work yesterday (Which is 1hr 15min from home), I walk to the cold rainy parking deck so I can get in my nice warm car and low and behold...THE EXACT same issue with the check engine light and the car not starting! 4th time in 3 months!! Ive been very understanding but the fact that this keeps happening has made me very angry. I would like to know who can make this right. Crossroads Ford dealership sold me a lemon vehicle that I am highly dissatisfied with and I want another car that will not just decide on its own to not start when I'm trying to get home to pick up kids and go to an after school activity and meet with teachers. This has been a very disappointing experience especially the fact that you knew there your customer was unhappy with the messed up car you sold. The fact that the GM was pretty cold to me after voicing my concern made me realize that this business does not care! You did not care that this car has given me trouble since day 1. Is it your business practice to sell customers low quality cars?? It's taking everything in me to not go to some of my friends that work for channel 6 and 12 news and explain on national tv the situation you all have put me through. This is not fun, it's unfortunate and all you care about is the dollar that you earned on this purchase instead of how the customer truly feels and is impacted by these issues. Soon as I came in a few days later and displayed how unsatisfied I was, the right thing to do would have been to find something that would have made me happy. I realize that would have been out of character but someone needed to know how I felt about this situation. My car is back with you guys!! yay how fun is it to drive an hr out of my way so that you all can fix an underlying problem that the car probably had before I bought it. There is no way that it JUST HAPPENED to do this as I drove off of the lot and it was the first time. If someone was to ask me about buying a car...I could tell them where not to go!! More

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I recently purchased a 2007 Ford Expedition from this dealership. Although there was a misunderstanding in the beginning "Happy" Turner was able to completely resolve all issues and concerns and left us dealership. Although there was a misunderstanding in the beginning "Happy" Turner was able to completely resolve all issues and concerns and left us feeling pleased with our purchase! More

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