Will Hough

On Monday, 27 Jan, I called in to set up an appointment to bring in my vehicle for a recall. The appointment date, I was given was 04 Feb at 10 am, I arrived on that date and time to be informed there was to bring in my vehicle for a recall. The appointment date, I was given was 04 Feb at 10 am, I arrived on that date and time to be informed there was no record of me having an appointment (strike1). I had also requested service on m vehicle for an extended crank, no start problem. This known problem with my 3.0 diesel engine (LM2). I received a call from the service consultant Scott Elmore, my vehicle was ready; the recall was fixed, but they could not duplicate the long crank- no start problem .And they could not find a service bulletin on my engine type for the problem. The service consultant stated he would call me back once my vehicle was ready. I never received a call from again (strike#2). In the mean time I spent 2 minutes on the internet and found the TSB and the PIP5823B, explaining the fixed needed for my problem. I call the service department 3 times trying to get a hold of the consultant, to give him this information. I was never able to reach him or any one in service to relay this information (strike#3). I also left 2 messages for him to call me. When I finally got tired of waiting for a call back, I went to the dealership, just to pick up my vehicle. Unable to find the consultant at his desk I left a copy of the PIP5823B on his desk, as I was pulling away, he came running out with the copy I had left him. He stated that the PIP was for a different engine that what I have in my vehicle. He stated the LM2 engine was a 3.0 diesel engine not for my engine. At this point, I pointed to the side of my engine compartment, which displays in large letters 3.0 diesel turbo engine which the LM2 engine (strike #4). He at this point recognized he was wrong and offered to schedule an appointment with me, I declined his offer Brendan Carney 773 610-8031 More

by BPC1097 Verified Customer Verified Customer

Report | Print

It was a good service visit and we enjoyed visiting with the other waiting on their service the other waiting on their service More

by 1971thebrowns Verified Customer Verified Customer

Report | Print

Great customer service and the overall wait for my oil change and tire rotation was less than an hour! change and tire rotation was less than an hour! More

by daniel1010 Verified Customer Verified Customer

Report | Print

Very impressive dealership. Learned about diesel engine that we purchased. Quickly closed deal obtained best deal Learned about diesel engine that we purchased. Quickly closed deal obtained best deal More

by mitchell.michael4 Verified Customer Verified Customer

Report | Print

The dealer was awesome to work with since this was an internet/phone transaction. Everything went smooth. They were easy to deal with and took care of all minor issues when they came up. I could not as internet/phone transaction. Everything went smooth. They were easy to deal with and took care of all minor issues when they came up. I could not ask for any better service More

by murreyk2 Verified Customer Verified Customer

Report | Print

All the employees I came in contact with were very polite and nice to talk to. They did a great job on my truck!! Thank you Bert Simons and nice to talk to. They did a great job on my truck!! Thank you Bert Simons More

by Simonsays54 Verified Customer Verified Customer

Report | Print

Parts were a little high in price. But labor and custom service was great.Workvwas completed as quoted. But labor and custom service was great.Workvwas completed as quoted. More

by essjohndunford Verified Customer Verified Customer

Report | Print

I love my new vehicle and would recommend Dave Kirk for any of your purchases. They were friendly and did exactly what they said they would do. any of your purchases. They were friendly and did exactly what they said they would do. More

Report | Print

Wait time was short. Very professional and attentive had no problem with addressing potential issues Very professional and attentive had no problem with addressing potential issues More

by mathiasd066 Verified Customer Verified Customer

Report | Print

Everyone was accommodating and Friendly We have purchased several vehicles from Kirk in the past as well purchased several vehicles from Kirk in the past as well More

by ARROWTECH Verified Customer Verified Customer

Report | Print