Will Gross

On November 30th, I came to the dealership to trade in a truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales de truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales department (General Sales Manager) so all managers work under him and that he would like to complete the deal since it was the last day of the month. After agreeing on the numbers, I asked to have the bed cover transferred from my old truck to the new one. Anthony told me that it's a 4 hour job (2 hours to remove the cover and 2 hours to install it on the new truck). He told me that if the installation is included in the deal, it would be $125 per hour so $500 total. However, if I pay it separately, it would be $250 per hour so $1,000 total. I couldn't understand why the rate is doubled. Anthony couldn't explain it either. So I decided to add the $500 to the deal. I also asked to have the 2 front side windows tinted. Anthony told me that there wouldn't be additional cost for the tint. Anthony introduced me to service advisor Will Gross who would take care of the service on Monday morning. I arrived on time for my appointment at 9:30 am on Monday December 2nd. Will advised me again that it will be 4 hours for the bed cover switchover and 2 hours for the tint. The tint technician took my truck for the tint work and finished it in 30 minutes (not 2 hours). I waited 1.5 hours and the technician that would be doing bed cover switch didn't pull in my truck yet. I walked back to Will and asked why it's taking so long. He told me that the technician is pulling in my truck within a few minutes. I waited another 1 hour. At that point, I became extremely frustrated that I had to wait so long. I went to speak with Anthony who couldn't really help me. I asked him who was his boss and he introduced me to Jim Tiger (General Sales Manager). So apparently Anthony wasn't a general sales manager but just a regular sales manager. I started explaining to Jim what happened. He wouldn't let me finish the conversation and interrupted me saying "Let me know when you're done speaking so that I can speak. How can a general sales manager not let a customer finish his side of the story? That was extremely rude of him. Jim told me that the technician is getting started on bed cover switchover and he will work as fast as he can. Jim also told me that it would be less than 4 hours since he asked the technician to work as fast as he can. I told him that I would like to get some of the $500 refunded because it wouldn't be a 4 hour job as I was advised. He denied my request. I then asked Anthony who was Jim's boss. Within a few minutes, Mark Stromberg (service director) walks over to me. He advises me that he can refund me $250 which is half of the $500. I agreed to his offer. At that point, my truck was already finished being worked on. I calculated and it took 1.5 hours for the technician to transfer the bed cover, not 4 hours. If I wouldn't be paying attention to how long my truck was being worked on, I w OK ukd have never known that I paid for a 4 hour job that took 1.5 hours to complete. I am a very upset customer and will never return back for service nor for future car purchases. I will also make sure to spread this around to others. More

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We had a very pleasant and positive experience with all the staff that helped us with our Truck Purcahse. Everyone was willing to assist and share information with us for our new truck. John Kirchner made the staff that helped us with our Truck Purcahse. Everyone was willing to assist and share information with us for our new truck. John Kirchner made the entire purchase experience very smoothly and quickly. He is a delightful person and we were very happy that he was our Sales Person. More

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Luke Svanberg was the consummate professional. Luke was knowledgeable, patient, responsible, and a pleasure to work with while purchasing my new Highlander. Ed Morse is fortunate to have such a de Luke was knowledgeable, patient, responsible, and a pleasure to work with while purchasing my new Highlander. Ed Morse is fortunate to have such a dedicated employee as Luke Svanberg. More

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I have had five Toyota cars and Ed Moss is the best dealership. The service department is fabulous. The sales personnel are fabulous, caring, and always asking questions that I didn’t know that I need dealership. The service department is fabulous. The sales personnel are fabulous, caring, and always asking questions that I didn’t know that I need to know all about these things. More

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I have purchased 7 vehicles from this dealership in the past 15 years, this was my best experience overall. Luke was Up front, honest and low pressure. Finance was the same. Love my new Tundra. past 15 years, this was my best experience overall. Luke was Up front, honest and low pressure. Finance was the same. Love my new Tundra. More

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I recently leased my 3rd vehicle from this Dealership. Frank was a great Salesman. The Manager, Justin French, gave me a great deal! Frank was a great Salesman. The Manager, Justin French, gave me a great deal! More

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The appointment set up is easy. Will Gross, my Service Advisor is amazing and so professional and polite. He had me in and out in under an hour. I wish I knew the names of the indiv Will Gross, my Service Advisor is amazing and so professional and polite. He had me in and out in under an hour. I wish I knew the names of the individuals doing the service work so I could mention them by name. I love this dealership. It was the 1st dealership I bought my 1st car at when I was 19 years old in the 1990's and I remember also being treated very well back then. As a matter of fact, I bought a car from Deerfield Toyota and they pretty much scammed me and did a spot check and asked me to return the car or give them more money for down payment after a week of having the car. I handed them the keys back, got my down payment back in full and went straight to Delray Toyota where I was in and out and got an even better car. Between that time and buying this car I had other luxury cars from Mercedes, Lexus, Audi, SAAB and I can honestly say the feeling when I come to Ed Morse Toyota is better. I don't feel pressured, and the atmosphere is not snooty or uncomfortable. The waiting area is clean and comfortable. Truly, I mean this! I have friends that are in need of new cars, and I let her know my salesman's name and recommended her to stop by and that she will not be disappointed with this dealership from the purchasing phase to the service phase and everything in between. Thank you, Toyota, and thank you Will and Management. More

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Wrong diagnostic to make customer spend double. Will is the root cause of all this Will is the root cause of all this More

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Will is great. Every time was smooth and I was in and out timely. Been with you guys for a few years now. I appreciate a good service team Every time was smooth and I was in and out timely. Been with you guys for a few years now. I appreciate a good service team More

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Horrible services. They did not respect my time. I was there for 2 hours and 20 minutes. No one communicates with us. Did not even clean up the plastic cover and m They did not respect my time. I was there for 2 hours and 20 minutes. No one communicates with us. Did not even clean up the plastic cover and mat. More into the situation. But I am not writing in here. More

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