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Will Akins
Will Akins at Russ Darrow Kia of Madison
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Will Akins

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.6
14 Reviews
4.6

14 Reviews

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14 Reviews of Will Akins

April 10, 2025

Dealership Rating
Employee Rating

Russ Darrow is a great car repair shop! Clean, trustworthy, and a great waiting area. More

by ann18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk

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Apr 10, 2025

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

April 06, 2025

Dealership Rating
Employee Rating

The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g More

by lindalundstrom8
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk

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Apr 06, 2025

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

April 06, 2025

Dealership Rating
Employee Rating

The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g More

by lindalundstrom8
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk

Report | Print
Apr 06, 2025

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

March 26, 2025

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Employee Rating

Very accommodating to the needs of your schedule, pleasure to have done business with them More

by JODI_RESIDENCES_CBRF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk

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Mar 27, 2025

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

March 24, 2025

Dealership Rating
Employee Rating

The staff is incredibly helpful especially Will and Jonathan. Fast and reliable communication and good customer service is always important to me and my family. More

by MBARTLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Anderson, Andrew Bonnett , Jonathan

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Mar 26, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear Will and Jonathan were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

March 22, 2025

Dealership Rating
Employee Rating

Service and friendliness is always the best in providing the care that my car needs. More

by dandunnavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk, Jess Holm, Eric Pieper

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Mar 25, 2025

Russ Darrow Kia of Madison responded

Dan, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

March 19, 2025

Dealership Rating
Employee Rating

Great customer service! Quick and friendly! I will return soon.... trust the work they do... More

by RRAMIREZ196877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk, Jess Holm, Eric Pieper

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Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

March 17, 2025

Dealership Rating
Employee Rating

Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk, Drake Lallas, Jess Holm, Eric Pieper

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Mar 17, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

February 15, 2025

Dealership Rating
Employee Rating

Great team that is committed and will get the job done correctly the first time every time! More

by Drunken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk, Cassidy Fancher, Jess Holm, Eric Pieper

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Feb 16, 2025

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Quoted me for $600 extra in unnecessary repairs. Upon second opinion I got car fixed for half the price. More

by MO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 11, 2025

Russ Darrow Kia of Madison responded

I am sorry to hear about this experience. Please feel free to email or call me at the store . Drake Lallas GM Drake.lallas@russdarrow.com

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