Wilfredo Cruz

My vehicle broke down while I was traveling through Florida, and I limped it into Spitzer because it was the closest dealership. After learning the repairs were going to take some time, and be costly, Florida, and I limped it into Spitzer because it was the closest dealership. After learning the repairs were going to take some time, and be costly, I realized I needed another option since I was in town for a family event and had to get back on the road. I decided to see what my trade-in options looked like, and that's when I met Mr. Cruz. He took the time to understand exactly what I was looking for and showed me several vehicles that fit my wish list. There was never any pressure or gimmicky sales tactics—just honest conversation, realistic expectations, and fair numbers on both my trade-in and the replacement vehicle. Mr. Cruz put a tremendous amount of effort into making everything work, and it really showed. What started as a stressful breakdown turned into me driving away in a much newer, nicer vehicle than I expected. I'd also like to thank the rest of the team. Sales Manager Jose was great to work with, and Tamara was incredibly kind, helpful, and welcoming throughout the entire afternoon. Overall, this was one of the best dealership experiences I've had. I came in expecting a repair and left with a fantastic new vehicle. I highly recommend Spitzer and especially Mr. Cruz if you're looking for an honest, hardworking salesperson who genuinely cares about helping his customers. More

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