Wilford Friday | Page 5

3 for 3 - Outstanding Customer Service Over the last eight months, I have helped my father and a friend buy a total of three vehicles from Jim Norton's used car department. My Jim Norton e Over the last eight months, I have helped my father and a friend buy a total of three vehicles from Jim Norton's used car department. My Jim Norton experience was excellent each time. The first vehicle was a 2003 Toyota Avalon XLE for my parents. My wife and I had been shopping online to find the best car for them. When I arrived at Jim Norton, I found the car I thought was the best for my parents. The salesman, Wilfred Friday, was extremely helpful and easy to work with. He allowed me to leave my car at the dealership and take the Avalon for the day in order to make sure it met with my approval and to take it to my parents' home. My mother was in poor health and this would allow her to see the car and decide if it would work for her needs. They loved it. We drove it back to the dealership that evening and they purchased the car. My mom insisted on coming in order to test "ride" it. They gave us a fair price and treated my parents like they were buying a new Toyota Avalon. The second vehicle was a 2012 Toyota Yaris for my friend. It was her first time buying a car so she was a little nervous about the process. My wife and I helped her find a great car at a fair price. This time, the salesperson was Alex Simpson. He was great to work with. Zach in finance was also very good to work with as well. When we test drove the car, we had noticed a stain in one of the front seats. Alex took it back to service. By the time she was ready to take it home, the seats had been shampooed again and the stain scrubbed out. They made the entire process a pleasure. The third car is a 2005 Toyota Camry XLE. The experience we had buying this car is at the heart of why I am writing this review. My mother's health had deteriorated to the point of the family deciding to put her in hospice care. The morning after making that decision, my father was driving his beloved 2003 Avalon and totaled it. The next day my mother passed away. In the midst of all the pain and tragedy of losing my mom, the last thing I wanted to do was shop for a car, but we needed to get my dad some transportation. My wife and I once again found some options at Jim Norton. We worked with Alex again. He showed my wife several cars that we thought might be good choices for Dad. The next day(Saturday), we took dad to look at the cars they selected. He really liked the 2005 Camry. We were allowed to drive it even though it was so new to the lot it had not been serviced or cleaned. We told Alex and his manager that we liked it and would like to see it again on Wednesday. We explained that my mother's funeral was on Tuesday and would appreciate if they did not call us until we came back to the dealership. They honored that. I brought Dad back on Wednesday and the car was waiting for him. He was thrilled to see that they had done all the appropriate maintenance (i.e timing belt and water pump) and cleaned it up. Alex had the day off but Josh Evett helped us with the car. We ran out of time on Wednesday to complete the purchase so we needed to come back the following day. Even though Alex had the day off he called me that afternoon anyway. I asked him if he could see if the guys in service could get the stains out of the back seat belt and floor boards. When we arrived on the Thursday, he had done that but also went over the car and touched up some of the paint issues he found. I was floored. I have never seen a salesperson go the extra mile like that. When we went to finance, Josh Casey remembered my dad from the Avalon. I appreciated that he treated my Dad with respect and kindness as he had done before. Outstanding customer service at a very difficult time for my family was especially appreciated. The funny thing is, I have never purchased a car from Jim Norton for myself; however, Jim Norton Toyota is the first place I will look for the next car purchase I make and you can bet Alex Simpson will be the one selling it to me. More

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The best salesman! My wife & I had just purchased a 2012 4 Runner from Friday! He was very helpful, patient, informative, and low pressure! We actually enjoyed the buyin My wife & I had just purchased a 2012 4 Runner from Friday! He was very helpful, patient, informative, and low pressure! We actually enjoyed the buying experience! I would highly recommend asking for Friday! You'll be in good hands! More

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First time buyer Never having purchased a car on my own before the two gentlemen that helped me were wonderful! Wilford Friday Jr, respectably goes by "Friday" was not Never having purchased a car on my own before the two gentlemen that helped me were wonderful! Wilford Friday Jr, respectably goes by "Friday" was not the typical salesman. He didn't talk non stop or throw facts at me that I did not care to know or was not ready to adsorb. In fact, I literally drove my Toyota Venza two miles down memorial and decided that I was ready to do some paperwork with absolutely no pressure. My boyfriend and I never had to ask him "to give us a moment" aka let us talk privately. He just naturally let us be customers and gave us some time. I intended on test driving this vehicle and waiting until February to purchase. So, because we were very bad closing time conscious customers Friday ended up staying two and half hours past closing without a sign of aggravation or impatience. He even met My boyfriend at the dealership on his day off to retrieve something I left in my trade in. Our finance representative, Mr Brain Smith was equally helpful, friendly, and willing to stay late as well as keep in contact with me the following day about my loan on HIS day off! I was very impressed by this pair at Jim Norton. It was much different at other Toyota deals around town where I was not comfortable or was not given much privacy to make a decision. I will be calling Jim Norton tomorrow and bragging about this customer service! If you're in the market for a Toyota I suggest the above mentioned pair and Jim Norton. Happy buying! More

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Chrysler Town and Country...finally found it! My wife and I have been looking for a Chrysler Town and Country and we finally found one and Jim Norton! The experience was great and Wilford Friday My wife and I have been looking for a Chrysler Town and Country and we finally found one and Jim Norton! The experience was great and Wilford Friday treated us great! He was attentive to our needs and never pushed us into anything! We will send our friends to them for a vehicle!! Also, Brian Smith was great in finance as he answered ALL questions before we signed and did not rush us one bit! We asked him to leave while my wife and I talked about a few things and he was superb!! More

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Exceptional dealership and personnel Excellent salesman and staff. Very professional! Salesman Friday was SUPER, down to earth and not pushy in any way. It was pretty evident that we w Excellent salesman and staff. Very professional! Salesman Friday was SUPER, down to earth and not pushy in any way. It was pretty evident that we were a sure thing since we drove down from Kansas City to Tulsa for one particular vehicle that you had, but regardless, it was a great experience. I am 60+ years old and have bought many vehicles through the years and this may have been the easiest and smoothest purchase I have ever made. More

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One of the guys was pre-occupied with his cell phone and the other mislead me on what came with the vehicle ie: key pods, and lacked knowledge of the vehicle. But all in all, I was pleased with the purchas the other mislead me on what came with the vehicle ie: key pods, and lacked knowledge of the vehicle. But all in all, I was pleased with the purchase. PS: after purchasing the vehicle. Two days later I go through the owners manual to find a copy of repair done at Jim Norton Collision Center. It would appear the vehicle had a little over 6000.00 dollars done to it and this wasn't on the Car Fax that you supplied. Not to happy about that. K.L. Keith More

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