Wil Jones
Wil Jones at North Penn Mazda

Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,242 Reviews

Dealership Experience

10 yrs

Industry Experience

31 yrs, 8 mos

4.9

1,242 Reviews

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1242 Reviews of Wil Jones

July 02, 2025

Dealership Rating
Employee Rating

Great friendly staff, complete explanation of service and cost Will continue using North Penn Mazda More

by nanwitt1
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jul 02, 2025

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear that our team provided a friendly experience and clear communication on your service and costs. We truly appreciate your continued trust in North Penn Mazda and look forward to seeing you again for all your future visits!

June 29, 2025

Dealership Rating
Employee Rating

Good people and great service. Would recommend to anyone.North Penn is the place to go for your car service More

by JRODEMICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

North Penn Mazda responded

Thank you so much for the kind words and recommendation! We’re thrilled to hear you had a great experience with our team. Providing top-notch service and building trust with our customers is what we’re all about. We truly appreciate your support and look forward to seeing you again at North Penn for your next visit!

June 28, 2025

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Employee Rating

Great service and really seamless and smooth process. It was probably the best car buying leasing experience I’ve had More

by TAMBURRI2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

June 25, 2025

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They pleasant and organized. The 4 rating is because of the service change added when using a credit card. More

by VEIGHT.C
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jun 25, 2025

North Penn Mazda responded

Thank you so much for your feedback and for being such a great customer — we truly appreciate your kind words about our team and how pleasant and organized everything was during your visit. We do want to sincerely apologize for the service fee. We’ve implemented this fee in lieu of raising our overall service rates, in an effort to keep costs lower for all our customers. This fee only applies when paying by credit card — if you choose to pay with a debit card, there’s no additional charge. We really value your support and understanding, and we hope to continue providing you with great service in the future.

June 24, 2025

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North Penn Mazda is an exceptional dealership and the employees are all knowledgeable and friendly. I appreciate the ease of buying and servicing my cars as well. Would definitely recommend North Penn Ma More

by spf346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

North Penn Mazda responded

Thank you so much for the wonderful review! We're thrilled to hear that you've had such a great experience with both buying and servicing your vehicles at North Penn Mazda. Our team works hard to provide a smooth and friendly experience, and it means a lot to know it’s appreciated. Thank you for your recommendation—we look forward to seeing you again! 🚗✨

June 24, 2025

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It is a pleasure to work with this dealership. Everything is done in a professional and expedient manner More

by RTB
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2025

North Penn Mazda responded

Thank you so much for the kind words! We truly appreciate your support and are so glad to hear that your experience was both professional and efficient. It’s always our goal to make things easy and enjoyable for our customers. We look forward to seeing you again! 🚗✨

June 22, 2025

Dealership Rating
Employee Rating

We’ve come from another Mazda dealer after having a couple issues turn up following schedule maintenance service at faulkner. We’ve found that trust and quality are found right here at north Penn. The More

by dhartman8492
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Young

June 22, 2025

Dealership Rating
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Repair finished earlier than estimated. Great job. I would use them for any car repair needed More

by mdkosmin
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Jun 23, 2025

North Penn Mazda responded

Thank you so much for your kind words! We're thrilled to hear your repair was finished ahead of schedule and that you were happy with the service. We truly appreciate your trust and look forward to helping with any future car needs!

Jun 23, 2025

North Penn Mazda responded

Thank you so much for sharing your experience and for placing your trust in North Penn Mazda. We’re honored to hear that our team—especially Will and Amanda—was able to provide the responsive and thorough service you deserve. It means the world to know you've chosen us as your go-to for service moving forward. We’re grateful for your support and can’t wait to continue serving you, your family, and friends for years to come!

June 21, 2025

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Employee Rating

Wil is very kind and attentive. He has a good attention to detail that makes you feel heard. As for this location in general, I like their usage of videos shot by the mechanic who w More

by Sinovera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young , Jonas for courtesy loan

Jun 23, 2025

North Penn Mazda responded

Thank you for your kind words! We're so glad to hear that Wil's attentiveness and care made a positive impact—he truly goes the extra mile to make every customer feel heard. We're also happy you find value in our technician videos! It’s great to know they’ve provided helpful insights along the way. We appreciate your trust and look forward to seeing you again!

June 20, 2025

Dealership Rating
Employee Rating

Everyone is so kind and respectful. They are very responsive and beyond accommodating. Will always come to North Penn Mazda! More

by annaf
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jun 20, 2025

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear that you've had such a positive experience with our team. Your continued support means the world to us, and we can’t wait to welcome you back to North Penn Mazda again soon! 🚗😊

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