Wil Jones
Wil Jones at North Penn Mazda
Refer Me

Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.9
1,211 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

31 yrs, 6 mos

4.9

1,211 Reviews

Write a Review

1211 Reviews of Wil Jones

May 12, 2025

Dealership Rating
Employee Rating

Great service and prompt response from service representative. Satisfactory work done to replace battery under warranty More

by bkipnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

May 12, 2025

North Penn Mazda responded

Thank you so much for your kind words and 5-star review! We're glad to hear that our team was able to provide you with prompt service and take care of your battery replacement under warranty. Your satisfaction means a lot to us, and we appreciate you trusting us with your vehicle. If there's anything else we can assist you with in the future, don't hesitate to reach out!

May 12, 2025

Dealership Rating
Employee Rating

Very efficient friendly service Easy to schedule an appointment Car was ready at expected time More

by davidrivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

May 12, 2025

North Penn Mazda responded

Hi David, Thank you so much for your kind words! We're glad to hear you had a smooth and efficient experience with our team. It's always our goal to make scheduling easy and ensure your vehicle is ready right on time. We appreciate your trust and look forward to serving you again in the future!

May 10, 2025

Dealership Rating
Employee Rating

Good service as always Good service, fast and everyone are very professional and helpful! I will be back for another service for sure More

by Beckyhsun
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

May 12, 2025

North Penn Mazda responded

Hi Becky, Thank you so much for your wonderful review! We're thrilled to hear that you consistently have a great experience with our team. Providing fast, professional, and helpful service is what we strive for, and it means the world to know we've earned your trust. We look forward to welcoming you back for your next service visit!

May 10, 2025

Dealership Rating
Employee Rating

Quick response and turnaround time Job was done efficiently in the time allotted I was satisified More

by PPIUNTI
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

May 12, 2025

North Penn Mazda responded

Thank you for the 5-star review! We're glad to hear you were satisfied with the quick response and efficient service from our team. It's always our goal to deliver quality work within the promised time. We appreciate your support and look forward to assisting you again in the future!

May 10, 2025

Dealership Rating
Employee Rating

Satisfied with Mazda mechanics loaner car and sales personnel. Dealership is good. Thank u very much More

by taichibiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

North Penn Mazda responded

Thank you for your great feedback! We're happy to hear you were satisfied with our service, loaner vehicle, and sales team. It means a lot to know you had a positive experience with us. We truly appreciate your support and look forward to welcoming you back anytime.

May 08, 2025

Dealership Rating
Employee Rating

I like the fact that the tech sends a customer a vid of updates repairs and recommendations.Everyone there is very nice.Diffrent from most places. More

by dogwood3208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

May 07, 2025

Dealership Rating
Employee Rating

Very helpful and professional. Thank you very much North Penn Mazda. Thank you very much More

by JENNAKATIS
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

May 07, 2025

North Penn Mazda responded

Thank you so much. We truly appreciate your kind words and are so glad to hear that you had a helpful and professional experience with us. It means the world to our team at North Penn Mazda to know we could provide the service you deserve. Thank you very much for choosing us — we look forward to seeing you again! 🚗✨

May 06, 2025

Dealership Rating
Employee Rating

the service seemed good on a routine oil change and tire rotation. I did not like being charged a fee for using my credit card. Please consider incorporating this fee into your service charges. I will NEVER More

by BROOKE.LEIBFREID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 07, 2025

North Penn Mazda responded

Thank you for your feedback and for choosing us for your recent service visit. We’re glad to hear the oil change and tire rotation met your expectations. We understand your frustration regarding the credit card fee. While this fee helps offset processing costs, we recognize that it can be inconvenient. Your suggestion to incorporate it into the service pricing is appreciated, and we will take it into consideration as we evaluate our policies. Your satisfaction is important to us, and we hope to continue earning your business. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out directly. Amanda Young Service Manager 215-822 1361 x 1329 amanda@northpennmazda.com

May 02, 2025

Dealership Rating
Employee Rating

Great place was in and out of there for my inspection and got a free car wash service tech also sent me video of everything on my car which was cool honest and knowledgeable people here I’ll be back More

by BFRESH326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2025

North Penn Mazda responded

Thank you so much for the fantastic review! We're thrilled to hear that your inspection went smoothly and that you appreciated the complimentary car wash and the detailed video from our service tech. It's great to know our team's honesty and expertise made a positive impression — that's exactly the experience we strive to deliver every time. We truly appreciate your support and look forward to seeing you again soon!

May 01, 2025

Dealership Rating
Employee Rating

i live next to another local Mazda dealer and i still only take my car to north Penn Mazda because of the service and trust i have in their service team. More

by khooper850
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

May 01, 2025

North Penn Mazda responded

Thank you so much for the incredible review! It truly means the world to us that, even with another Mazda dealer nearby, you choose to bring your vehicle to us. Your trust and continued loyalty to our service team is the highest compliment we could receive. We're honored to be your go-to for all things Mazda, and we’ll keep working hard to earn that trust every time you visit. Thanks again for being part of the North Penn Mazda family!

1
...

Dealership Inventory (220 Vehicles)

new 2025 Mazda CX-5 car, priced at $33,265
2025 Mazda CX-5
new
Deep Crystal Blue Mica exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-5 car, priced at $36,035
2025 Mazda CX-5
new
Ingot Blue Metallic exterior
Automatic
All-wheel Drive
used 2022 Mazda CX-5 car, priced at $27,950
2022 Mazda CX-5
used
Snowflake White Pearl Mica exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-90 PHEV car, priced at $52,295
2025 Mazda CX-90 PHEV
new
Rhodium White Premium exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-50 Hybrid car, priced at $42,535
2025 Mazda CX-50 Hybrid
new
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-70 car, priced at $48,575
2025 Mazda CX-70
new
Rhodium White Premium exterior
Automatic
All-wheel Drive