Wil Brown | Page 11

The level of customer service was demeaning. I don’t feel that I need to explain why I took a short term leave from work when you can see on my paycheck stubs I been with my company for a little bit over 2 y that I need to explain why I took a short term leave from work when you can see on my paycheck stubs I been with my company for a little bit over 2 years just for me to purchase a used car. I was taken around the ringer and asked in my personal business about me loosing my child last year and somehow was made to feel that if I have that information a loan could be given to me to get a suv or car. I was recommended to this place so had high hopes. I will NEVER recommend them and the service was trash More

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They truly make you feel like you are apart of a family. Thank you for your service and the buying of my car. You guys are amazing Thank you for your service and the buying of my car. You guys are amazing More

by ANGELPRINT29 Verified Customer Verified Customer

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Not at first looking to purchase a new car, I was pleasantly surprised by the friendly effort and courtesy from Will Brown. He was excellent. pleasantly surprised by the friendly effort and courtesy from Will Brown. He was excellent. More

by MJHCONNECT Verified Customer Verified Customer

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The Staff Members that assisted me with my purchase were very pleasant and helpful. I appreciated their good customer service. It was a great experience. very pleasant and helpful. I appreciated their good customer service. It was a great experience. More

by madriabarnes Verified Customer Verified Customer

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Amazing experience Will Brown was outstanding. Will be buying another car from him soon!!! This is my 5th purchase with Nissan and I will for sure be getting my 6th from Hart!!! buying another car from him soon!!! This is my 5th purchase with Nissan and I will for sure be getting my 6th from Hart!!! More

by srich0101 Verified Customer Verified Customer

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Overall a good buying experience. Hart actually had their inventory on the lot that they showed online. The sales team I worked with was professional and did not come across as high pressure during the sale. inventory on the lot that they showed online. The sales team I worked with was professional and did not come across as high pressure during the sale. The only downside was the trade value was slightly lower than what I could have got elsewhere. However, I plan on shopping at Hart again and would recommend them to friends and family. More

by Mkenneth Verified Customer Verified Customer

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Will Wood was a great salesman. Followed the process all the way through. Would definitely buy from Hart Nissan again. Price of car was great the way through. Would definitely buy from Hart Nissan again. Price of car was great More

by Thelastlx Verified Customer Verified Customer

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This dealership has a variety of vehicles to choose from. All personnel was friendly and courteous. The salesman was very helpful and answered all ques All personnel was friendly and courteous. The salesman was very helpful and answered all ques More

by lbjgrandi Verified Customer Verified Customer

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Everyone was very polite and helpful. They were a pleasure to do business with. The selection of cars are numerous and all seemed to be in good condition. The price seemed to be fair. I would not hes pleasure to do business with. The selection of cars are numerous and all seemed to be in good condition. The price seemed to be fair. I would not hesitate to shop there again. More

by troyfitzhugh01 Verified Customer Verified Customer

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Car seems decent. I am pleased with it! 😊Waited 3 weeks although the salesman told me throughout that it would be ready in 2 days. It had a bad battery, bad windshield and breaks were squealing. The batter although the salesman told me throughout that it would be ready in 2 days. It had a bad battery, bad windshield and breaks were squealing. The battery & windshield were replaced. The breaks didn’t squeal the day I picked it up. I asked salesman to check fluid levels, as they needed filling. Had to do that after I checked them the day I came to pick it up and they still needed filling. Brakes seem to have issues which I asked to have resolved. Not sure they were. Told salesman I set up my own loan but the salesman told the Finance Guy I needed a loan, so he set up a second loan and not what I wanted. It took another 2 hours that day to reverse the dealership loan & allow my loan to be completed & check generated. I felt disrespected when the salesman insisted I had to tell him my financial info when I was providing a check. The dealership made arrangements to support getting the car to Powhatan for which I am grateful, although the salesman resisted helping me. The day I came to get my car I was there at 11:30 am and wasn’t able to leave until 5:30pm due to the various issues. . I would probably still be there now if I didn’t ask good questions. The salesman told me I had to stay at the dealership awhile to sign more papers as he drove my car to my home. The finance guy had. Me endorse the check, then just left me. After 15-20 minutes I asked the receptionist to find out if anything more was needed. She called the finance guy & he said I could leave. I think I have a good car, though need to get the breaks checked as they are starting to squeal again. However the overall buyer experience was terrible. I don’t know who screwed up so I don’t know how to rate the individuals. There are definitely some issues that need to be resolved at the dealership. Not sure I rated the right salesman but have to put in something to get this to process. Don’t have my paperwork with me & salesman was masked all the time. More

by patlchristian Verified Customer Verified Customer

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