Wesley Prudencio
Wesley Prudencio at Audi Des Moines
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Wesley Prudencio

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.6
185 Reviews
4.6

185 Reviews

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185 Reviews of Wesley Prudencio

November 08, 2024

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Employee Rating

This dealership is arrogant and narcissistic, and they need to understand that people are human and treat them as such. More

by KURT.BOGSETH
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Recommend Dealer
Yes

October 31, 2024

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After the last review and seems much better, thanks to the man who scheduled the appointments and worked with my schedules and gladly to notice that the reviews are effectively. More

by ANDYVO33
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Recommend Dealer
Yes
Oct 31, 2024

Audi Des Moines responded

Andy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

October 29, 2024

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My experience with the service representative was exceptional. However, I purchased the executive car wash and noticed some dust on the passenger side dashboard and there was a noticeable amount of d More

by Jeknoop
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Recommend Dealer
Yes
Oct 29, 2024

Audi Des Moines responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Brett Schettler General Manager

October 23, 2024

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Thanks to Wesley and the tech for taking care everything I asked them to do AND also noticed the oil change was due and took care of that too! More

by Tmckinley
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Recommend Dealer
Yes

Other Employees Tagged: I don’t know the name of anyone else

Oct 24, 2024

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

October 21, 2024

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All employees at the dealership are welcoming and professional. They attend to your needs and respond to questions without without hesitation. More

by svtchap
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Robyn Olson

Oct 21, 2024

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

October 15, 2024

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My car was bought from another dealer but it was new so they honored the warranty at Audi Dealers and they looked everything over when I didn’t ask them to. Wesley was very nice and professional. My car h More

by Kenji
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Recommend Dealer
Yes
Oct 16, 2024

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wesley and the team met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

October 13, 2024

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Wonderful service. and work done properly. Robyn always does a great job taking care of us. More

by DRBTT05
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Robyn Olson

Oct 13, 2024

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Robyn here at Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

October 05, 2024

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I've been buying Audis for at least 20 years. I have lost track of how many I have owned. The service and sales at Lithia is exceptional. Alway pleased. More

by josephrosenberg
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Recommend Dealer
Yes
Oct 07, 2024

Audi Des Moines responded

Joseph, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

September 29, 2024

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The initial purchase was a great experience, but when we took it in for a repair and to let them know, the roof racks were incorrect, it wasn’t as favorable. The manager let us know there was nothing they c More

by joshmanning
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Recommend Dealer
Yes
Sep 29, 2024

Audi Des Moines responded

Thank you for your very kind review, Josh. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

September 29, 2024

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Very professional and personable. Total trust in what they say. They have a great reputation that is earned every interaction. More

by GORDONCAPEWELL
Service Price Transparency
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Recommend Dealer
Yes
Sep 29, 2024

Audi Des Moines responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

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