Wes Hays | Page 4

If you are looking for a cool vehicle without any pressure from the sales people check with Esat Dreshaj he was amazing. We got the car of our dreams pressure from the sales people check with Esat Dreshaj he was amazing. We got the car of our dreams More

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We enjoyed purchasing our vehicle from Grubbs Infiniti Grapevine. Ken Davis was very professional. He found the exact features and color of car we were looking for. I would recommend buying a car from Ken Grapevine. Ken Davis was very professional. He found the exact features and color of car we were looking for. I would recommend buying a car from Ken! More

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Grubbs Infiniti is a great place to do business and I will return to them on my next car purchase. Rachid Lagrini was the best and he will be my salesman of choice will return to them on my next car purchase. Rachid Lagrini was the best and he will be my salesman of choice More

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Mandy my sales consultant was excellent She listened to my needs and got me exactly what I wanted. The finance manager was great too as was Ashley in service. Very positive experience. my needs and got me exactly what I wanted. The finance manager was great too as was Ashley in service. Very positive experience. More

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Grubbs Infiniti is the Gold standard in the United States. I feel like I am part of the Grubbs family when I walk into the dealership. States. I feel like I am part of the Grubbs family when I walk into the dealership. More

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Two cars in one week- need I say more? Brandy was amazing and the Finance Dept was wonderful as well. We will be back again! amazing and the Finance Dept was wonderful as well. We will be back again! More

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Ralph is the best salesman you could ask for. I cant thank all the staff enough for taking care of us and giving us the best deal ever! thank all the staff enough for taking care of us and giving us the best deal ever! More

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Another epic fail of Flubbs Infiniti... They had my car Another epic fail of Flubbs Infiniti... They had my car for over 3 weeks and I went to pick it up today... To only find that they had not replaced Another epic fail of Flubbs Infiniti... They had my car for over 3 weeks and I went to pick it up today... To only find that they had not replaced the run flat tire that had a nail in it! The same tire that they recommended be replaced after inspectition and rotation... Well I was done, went to the service managers office Dana and asked "Do I have a hex or something concerning my vehicle? Why is it EVERY time I've come in here something ALWAYS gets missed or messed up? Do I need to start asking for old parts and fluid to ensure the work is really getting done?" No I'm sorry this has happened and we'll get it fixed... Then I decide to see if Mr. Grubbs III is in to see why he NEVER returned my call (High priority) and he said "I never got the message." Whatever lier... Went over his GMs unprofessional behavior using the death of a staff member to prove his point in a conversationthat that took place 3 weeks prior... He said "My GM felt ashamed of his behavior when we spoke about it." I asked "If Mr. Hayes was so ashamed, what did he do to rectify the situation? Nothing! He could have picked up the phone to apologize or better yet personalize it and send a hand written apology regarding his unprofessional behavior." Mr. GrubbsIII "I thought it was handled... " I replied "Apparently not! Isn't the role of your GM to solve problems before they get to you and me having to sit down and discuss them with you?" "Yes, again I thought it was handled..." I relied "Since the both of you had a conversation about it, that means you knew about it regardless if you got my voicemail or not! You could have reached out to me and apologized for his behavior as well! If my name was attached to a brand, I can guarantee you my staff would be acting with integrity in all regards! Something you should be evaluating very closely at this point!" Take away for Mr. Grubbs III: You're staff on all levels represent YOU and YOUR name! What is YOUR name portraying based on the actions of YOUR staff??? Is it Integrity??? NO! #Infiniti #Grubbs #GrubbsInfiniti #Flubbs BEWARE of GRUBBS INFINITI AKA:Flubbs Infiniti A list of "Factory recommendations" that FLUBBS said needed to be performed on my vehicle... lol However, my Factory Maintenance Manual noted something COMPLETELY different! 1. Transmission Fluid Exchange...lol It is a sealed unit! You CAN NOT exchange ANYTHING 2. Rear Differential Fluid Exchange...lol Inspect only unless Note #2 DOES NOT APPLY TO ME 3. EVAP System Cleaning...lol I guess because my in cabin filter that was just changed isn't doing its job...lol 4. Complete Fuel & Induction Service to remove harmful carbon buildup... My car's only 1.5 yrs old How much carbon could possibly build-up... Severe driving conditions do not apply to me nor does using a car top Carrier! What it seems like to me is shady/unethical business practices and up saling the krapp out of unsuspecting consumers! I'm sorry to disappoint you FLUBBS Infiniti but I'm not your average woman when it comes to car maintenance! #Shady #NoIntigrity #UnethicalBusiness #GrubbsInfiniti #GrubbsIII #FLUBBS More

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Happy Wife, Happy Life I knew what I wanted when I got there, Ralph was helpful with the test drives and negotiation. Made it very easy to do business with you I knew what I wanted when I got there, Ralph was helpful with the test drives and negotiation. Made it very easy to do business with you More

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As usual appreciate the service you guys give me every As usual appreciate the service you guys give me every time I come to the dealership I’d like to take this time to thank the service staff for an ou As usual appreciate the service you guys give me every time I come to the dealership I’d like to take this time to thank the service staff for an outstanding job thank you wants again More

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