Wendy Spillum

My issue is with the service department, not with the sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the ap sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the appointment, I was told that it would take about 6 minutes to generate the new key fob. When I arrived, I was told that due to worker assignments it would take about 1 hour to get the task assigned, completed and documented. I received no updates while I was waiting. After 1 1/2 hours I went back to the desk to find out what was taking so long. The rep told me that he had no updates, but after my insistence, he searched his inbox and found the key fob in his inbox. He then told me that it would take another 10 to 15 minutes to complete the paperwork, at which point I received the fob only. It was at this point that I was told that I should have received the mechanical key when I purchased the vehicle, and that a new mechanical key would cost an additional $100. I searched the vehicle and my records at home and did not find the mechanical key, so I am purchasing an after-market key. My issues with this service experience are: 1 - It is an inconvenience for me to make a trip to the dealership to pick up the second set of keys. 2- It took way too long to get the key fob prepared. 3 - I should have been told clearly when I bought the vehicle that I was receiving the mechanical key and that I would have to bring it in to have it matched with the second key fob. More

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The easier purchase of a vehicle I have had. All the employees I worked with were professional, courteous and knowledgeable. I have been singing this dealership's praises since my purchase. All the employees I worked with were professional, courteous and knowledgeable. I have been singing this dealership's praises since my purchase. More

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Wendy was awesome. process was fast and easy. pre buy talks were no xx. Easy cash out! process was fast and easy. pre buy talks were no xx. Easy cash out! More

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I have been using this dealership since I purchased a car in 2003 and will continue to do so with my new car. They always provide wonderful service and everyone in every department always answers all my ques in 2003 and will continue to do so with my new car. They always provide wonderful service and everyone in every department always answers all my questions. Once my new car came in, the trade-in/sales and finance process went smoothly. More

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Very good experience with Wendy Spillum. She was extremely helpful and made the process of buy a new fun! Josh Hartigan helped with the paperwork and financing. He was thorough and explained She was extremely helpful and made the process of buy a new fun! Josh Hartigan helped with the paperwork and financing. He was thorough and explained everything we needed to know. We are long-term customers and the service and care we get are exemplary. More

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Wendy and Ryan did a great job with our order and purchase Very happy with all aspects of our deal! purchase Very happy with all aspects of our deal! More

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Wendy was very helpful and she made the car buying process easy. She listened to me and understood what we needed and made sure I was satisfied. process easy. She listened to me and understood what we needed and made sure I was satisfied. More

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My first purchase of a Toyota vehicle and I had a great overall experience with Luther. overall experience with Luther. More

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Wendy was very helpful in our discussion of different Camry's. We usually have good service with our Toyota cars at this dealership. Camry's. We usually have good service with our Toyota cars at this dealership. More

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Dealership is great. Not happy with Toyota in having to wait 6mos for our car Not happy with Toyota in having to wait 6mos for our car More

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