Wayne Lewis

First Team has a wonderful building, clean and tidy. .. would definitely have given 5 stars except we were there for over 4.5 hours because of a switch over in computers.....this was a straightforward ca .. would definitely have given 5 stars except we were there for over 4.5 hours because of a switch over in computers.....this was a straightforward cash sale, we would rather have come back another day than go thru such a long wait while things were sorted. More

by libbylegg Verified Customer Verified Customer

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I have always had good feelings about my Hyundai service department. My husband and I have had five Hyundais since we moved to Vinton in 2005. Since he passed away in 2015, I have owned two Santa Fe SUVs department. My husband and I have had five Hyundais since we moved to Vinton in 2005. Since he passed away in 2015, I have owned two Santa Fe SUVs and Wayne Lewis has sold us all of them. Until this year, no extensive work was needed on our vehicles. The only complaint I have had was this last time when I was told my vehicle would be ready by Friday, May 30. It was not. That was okay but I had an important event that I needed to leave on June 4. Then “maybe Monday…..then maybe by Tuesday June 3rd. I had to beg them to have it ready because I needed to leave early on the 4th. Finally I was able to pick up my Santa Fe by 5:00 Tuesday afternoon! Maybe I’m wrong, but I feel like having owned five Hyundais since living in the area for 20 years, I would expect some consideration. But….. I love my Santa Fe!! And I love the people who work there, especially Wayne Lewis! More

by JUANDATEACHER Verified Customer Verified Customer

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We e r te pleased with all those we delt with. Wayne was very helpful and didn't pressure us. Jeff was very thorough in his part. Wayne was very helpful and didn't pressure us. Jeff was very thorough in his part. More

by jameswarner1964 Verified Customer Verified Customer

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I have purchased 10 new vehicles in my lifetime from various dealerships in Virginia, Kentucky, and West Virginia. I have NEVER been victimized by deceptive, predatory finance/loan tactics until I bough various dealerships in Virginia, Kentucky, and West Virginia. I have NEVER been victimized by deceptive, predatory finance/loan tactics until I bought a Hyundai Kona from Southern Team Hyundai in Roanoke, Virginia. The salesman I dealt with was OK but the finance guy, Jeff Pierce, is a lying xxx. More

by luckycsa68 Verified Customer Verified Customer

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Wayne was great to work with. He was honest and helpful and most importantly we didn’t feel pressured. I will say good job, having us look at the middle model prior to showing the He was honest and helpful and most importantly we didn’t feel pressured. I will say good job, having us look at the middle model prior to showing the base model! He upgraded his sale and we are so happy he did! Also Morris in finance was a pleasure to work with! More

by cdcooper318 Verified Customer Verified Customer

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Wayne Lewis was a great salesman and we trusted him through the buying process. However the dealership fell flat at the end of the purchasing process. Extended warranties were not even discussed unti through the buying process. However the dealership fell flat at the end of the purchasing process. Extended warranties were not even discussed until we sat down with the business office to sign the loan paperwork. The cost of the extended warranties needs to occur earlier in the process. Wayne was upfront about discounts, trade in value, taxes, etc. As a salesman he is not allowed to talk about extended warranties. This situation left us high and dry because we had already signed the title for the trade in. The extended warranties made sense but not knowing the cost messes up estimating what the monthly payment will be on the vehicle. I had to increase my down-payment by thousands to get the monthly payment to a reasonable amount. Be upfront about the cost of extended warranties earlier in the process. The surprise costs at the end of the process colored the overall experice towards the negative. More

by SpechtJM2 Verified Customer Verified Customer

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Southern Team Subaru is the only place I take my car for service. I bought it there too. My Service Advisor, Mike, makes sure everything is handled and done right. Communication is good too. Thank you to th service. I bought it there too. My Service Advisor, Mike, makes sure everything is handled and done right. Communication is good too. Thank you to the team at Southern Team Subaru. More

by lizgolfs Verified Customer Verified Customer

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This is an up-front car dealership where fair deals are facilitated with no pressure or deception. facilitated with no pressure or deception. More

by DAVIDBEATTY2 Verified Customer Verified Customer

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I was promptly greeted while looking at vehicles. Wayne Lewis was extremely knowledgeable about the vehicles, and took time to explain things to me (more than once) so I had a good understanding of f Wayne Lewis was extremely knowledgeable about the vehicles, and took time to explain things to me (more than once) so I had a good understanding of features on the vehicle. The whole process was smooth from test drive to purchase. More

by BOBBYWANADAH Verified Customer Verified Customer

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Both the salesman and the finance guy were very knowledgeable and were vert willing to explain things til I understood them. Also the salesman has been available to answer questions that arise. knowledgeable and were vert willing to explain things til I understood them. Also the salesman has been available to answer questions that arise. More

by jjwright22772 Verified Customer Verified Customer

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