Walt Thomas
Walt Thomas at Tom Peacock Cadillac

Walt Thomas

Pre-Owned Sales Director

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

4.4
11 Reviews
4.4

11 Reviews

Write a Review

11 Reviews of Walt Thomas

September 19, 2024

Dealership Rating
Employee Rating

Renee was my service advisor, she did an excellent job at making sure my needs were taken care of! More

by mckinneycherice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rene Davis

Sep 20, 2024

Tom Peacock Cadillac responded

Thank you so much for your review! We truly appreciate your kind words and are thrilled to hear that our service advisor took excellent care of your needs. Here at Tom Peacock Cadillac, we strive to provide top-notch service, and it's wonderful to know we succeeded. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 06, 2024

Dealership Rating
Employee Rating

Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2024

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 23, 2024

Dealership Rating
Employee Rating

I have always received excellent service from Tom Peacock. Even with miscommunications my Little Cadillac got great service. More

by rrnoel26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvis Young

Jul 24, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are thrilled to hear about your positive experience with our service team. We are dedicated to providing top-notch service for every customer and every Cadillac. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

Dealership Rating
Employee Rating

Very professional, pleasant staff from service department, salesman, financial department, etc. To Walt Thomas and Gabriel, I will give a ten out of ten!!😊 More

by bettyja7619
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you so much for the wonderful review and recognizing our professional staff at Tom Peacock Cadillac. We're thrilled to hear about your positive experience with Walt and Gabriel. We appreciate the kind words and look forward to assisting you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 15, 2024

Dealership Rating
Employee Rating

Tom Peacock Cadillac is a phenomenal dealership that really cares about their customers. I just want to say thank you for all the awesome customer service I received this past week, from Mr. Alvis in s More

by ER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you so much for your 5-star review! We are delighted to hear about the exceptional customer service you received from our team, including Mr. Alvis, Ms. Jones, Mike, Steven, and Mr. Thomas. At Tom Peacock Cadillac, we strive to provide a warm and welcoming experience for all our customers. We truly appreciate your feedback and look forward to assisting you again in the future. Thank you for choosing Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 17, 2024

Dealership Rating
Employee Rating

Very Courtesy Pleasant customer service I Will Continue Having My Car Service At This Dealership More

by Pamela Buggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricco Brown , Spear Pittman IV

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for the positive feedback, Pamela! We appreciate your kind words about our customer service. We look forward to continuing to provide you with excellent service for your car at Tom Peacock Cadillac. See you next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 14, 2024

Dealership Rating
Employee Rating

The dealer was helpful, efficient, knowledgeable, and not pushy. They made the whole experience painless and enjoyable. More

by dorsey.j.smallwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricco Brown

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are glad to hear that your experience with us was helpful, efficient, and enjoyable. We strive to make every interaction seamless and knowledgeable. We look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 06, 2024

Dealership Rating
Employee Rating

Dealership was listen to my needs and concerns. Freddy was very professional and help diagnose the problems and ensure that it was fixed. Also very appreciative for loaner car. More

by Don Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricco Brown , Rene Davis

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for the positive review, Don! We are glad to hear that Freddy provided you with professional service and addressed your needs and concerns effectively. We strive to ensure all our customers have a great experience at Tom Peacock Cadillac. We look forward to welcoming you back in the future or to share your experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

May 26, 2024

Dealership Rating
Employee Rating

Excellent sales and service. They make you feel right at home. They will not disappoint. More

by cwatters108
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Spear Pittman IV, Kylie Flax , Mr Mathias really knowledgeable

May 26, 2024

cwatters108 responded

Thank you!

April 25, 2021

Dealership Rating
Employee Rating

See Walter Dillard. He’s a true sales professional. Overall experience was excellent. No pressure, customers treated as intelligent and informed consumers. Recommended without reservation. More

by Jewopaho
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Walter Dillard

Apr 27, 2021

Tom Peacock Cadillac responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Steve Hainline | General Manager | 281.443.7700

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