Walid Doumit
Walid Doumit at Lexus Carlsbad
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Walid Doumit

Product Specialist

Lexus Carlsbad

5444 Paseo Del Norte
Carlsbad, CA 92008

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15 Reviews
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15 Reviews

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15 Reviews of Walid Doumit

August 12, 2024

Dealership Rating
Employee Rating

We have been waiting four months on our second key for our new Lexus from Lexus of Catlsbad with no date when we will receive it. More

by Waiting on my Key
Recommend Dealer
No

August 30, 2022

Dealership Rating
Employee Rating

I purchased a "low milage" lexus from Lexus Carlsbad Within two thousand miles, I went in to another place for a tire rotation, I was told that the tires were over 10 year old and they could More

by azandca
Price
Recommend Dealer
No
Aug 30, 2022

Lexus Carlsbad responded

Hi azandca, Would love a chance to speak with you directly regarding your concerns. We do have inspections sheets and guide lines for safety that have to be met, prior to us selling a vehicle. Please reach out to me directly so that I may get some more information and do some research for you. Lexus Carlsbad cares about the happiness and satisfaction of our guests. Look forward to hearing from you. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

Aug 30, 2022

Lexus Carlsbad responded

Hi, Would you please provide me with some further information so that I may look into this further? I left my contact information for you but I need further information to contact you. If you would email me your vin number, phone number that we have on file, full name, that would be helpful for me. I could do some research and then follow up with you. Look forward to hearing from you, Lori

Aug 30, 2022

azandca responded

Reality is that I have taken care of the tires to the tune of 800+ dollars, and the brakes for 200+ dollars. but the memory of being lied to will not change. Your delershop basically misled or lied to a customer! I am sure you can review your records and find the 2010 Lexus that you sold with about 39800 miles on it! And with that informaton you are welcome to contact me.

Sep 02, 2022

azandca responded

I have called the number you sent me, and left at least one message, no answer at that number and after 3 days NOT a single attenmpt from you to call me back. Clearly you are not really interested to hear the details. I might add, that if only ONE potential customer is alerted to this practice, and you lose only ONE sale, you should consider yourself lucky. Just imagine how many places this is posted !!

June 17, 2022

Dealership Rating
Employee Rating

Ashley and the entire service team were very attentive, and efficient. They’re customer service is excellent! More

by SOLEIL.NAHOKU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ashley Dorschel , Mari (shuttle driver)

Jun 20, 2022

Lexus Carlsbad responded

Hello Soleil. Nahoku, So happy that Ashely and the team were able to provide you with an excellent guest experience. Receiving a 5 star review is much appreciated! Look forward to assisting you wit your future service needs. Thank you, Lori Smith Customer Care Manager

April 30, 2022

Dealership Rating
Employee Rating

Great service, the entire staff, from management, to sales,to service department, to those who wash the vehicles, very professional in every way. More

by MSMAGGIE.EEG60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lexus Carlsbad responded

Hello MSMAGGIE.EEG60, Thank you kindly for giving us 5 stars and your positive feedback, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022

MSMAGGIE.EEG60 responded

Abigail Bishop was very helpful, responsive, and professional in helping me. I would definitely give her 5 stars and would work with her again! Thanks Abigail!!

April 24, 2022

Dealership Rating
Employee Rating

Excellent knowledge of Lexus models by Walid Doumit. Very professional and caring person! I would go back again. Finance manager, Cyrus Ghahremani also a pro. More

by JOESARNECKY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrus Ghahremani

May 24, 2022

Lexus Carlsbad responded

Hello JOESARNECKY, Thank you for taking the time and giving us 5 stars. Congratulations and thank you for doing business with us and we look forward to be able to serve you in the future. Have a great day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 17, 2022

Dealership Rating
Employee Rating

Over the course on 3+ months Gary patiently offered advice and helped us decide on the car that best fit our needs. As Gary was out of town when we finally made our decision, Walid helped with the purc More

by megpctan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Kiner, Aisha Ruiz

May 24, 2022

Lexus Carlsbad responded

Hello megpctan, Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you doing business with us and we look forward to serving you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 13, 2022

Dealership Rating
Employee Rating

Very professional and helpful staff Dedicated sales person manager and finance person Clean welcoming place More

by ATOGAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lexus Carlsbad responded

Hello ATOGAK, Thank you for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 03, 2022

Dealership Rating
Employee Rating

We have used Lexus in Carlsbad for many many years. Love the Lexus SUV and have one at 110,000 miles. My husband plans to keep it to 200,000. The staff is always very knowledgeable and pleasant to work More

by VERNABLISS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

March 30, 2022

Dealership Rating
Employee Rating

Everyone was very pleasant to associate with and it made a great experience to buy a car. More

by LIVINXXXL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 25, 2022

Lexus Carlsbad responded

Hello LIVINXXXL, Thank you for taking the time and giving us your 5 stars. Congratulations and thank you for giving us an opportunity to earn your business. We look forward to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 26, 2022

Dealership Rating
Employee Rating

Service at Carlsbad Lexus was excellent, Walid was very helpful and attentive. My new ES350 eas delivered same day and he thoroughly explained all of the car’s features. More

by DEBBIEFLORES152
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 25, 2022

Lexus Carlsbad responded

Hello DEBBIEFLORES152, Congratulations on your new ES350 and thank you for giving us an opportunity to earn your business. We hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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