WARREN MARKS | Page 2

I have bought 5 used vehicles from Mullinax Ford of Central Florida since 2005 because they make the buying process simple and convenient with Up Front® Pricing and No Dealer Fees. In July 2022 I decid Central Florida since 2005 because they make the buying process simple and convenient with Up Front® Pricing and No Dealer Fees. In July 2022 I decided to buy my first new vehicle in 20 years, a Ford Maverick Lariat Hybrid. Salesman Jesse Friederichs informed me of the extremely short supply and assisted me in putting in a preorder for a 2023 model. Jesse and Mullinax Ford patiently worked with me through the supply chain delays that resulted in my MY23 order transitioning to a MY24. Mullinax stayed committed to the order and ensured I received the transition rebate eliminating the model year price increased. Thankyou Jesse for your commitment, dedication, and superb customer service. You made a very long wait palatable and the purchase process quick and easy. Your follow up call 48-hours after the transaction is proof of your customer focused approach to service. I have always been pleased with the service and people I interact with at Mullinax, but this visit was special. I was happy to see salesman Kevin Farinha (sold a car to my son). I was super shocked to see and work with Finance Delivery Manager Cesar Molano. Cesar was the first person I ever interacted with at Mullinax Ford. Cesar sold me a Ford Freestyle in 2005 as well as a very nice set of wheels! In addition, it was extremely encouraging to work with a man of integrity and honesty on my vehicle trade-in, Sales Manager Warren Marks. Finally, I was blessed and honored to meet General Manager of Sales Shawn Marks (Warren’s brother!) and see his commitment to customer service in action. Thank you Jesse and the rest of the Mullinax team for making this a surprisingly pleasant experience! More

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