Von Roach

Unprofessional customer service from the car sales associate and the financial manager. I've repeatedly asked for cost breakdown (can provide documentation) and kept getting a vague answer about taxes associate and the financial manager. I've repeatedly asked for cost breakdown (can provide documentation) and kept getting a vague answer about taxes in NJ vs Ohio, and paying extra because this vehicle I'm leasing has extra options. The day I flew in, 31 Jan, to pick up the car, they could not give me a breakdown of what my $7500 downpayment is paying for. Nor could they answer my question about the different between 24 and 36 months lease options, other than 36 months is better for them! I specifically also asked about the monthly payment if my downpayment was only $999 to try to calculate the taxes, fees, registration, and the answer I got was it was too late for them to make changes to my paperwork. Even though I asked about the details before I flew in, and the reply was that all the details will be ready and broken down for me on 31 Jan. When I tried to understand the cost breakdown on 31 Jan, the car sales associate was not able to answer, and got a person who gave me a paper that shows it is because it is $299 a month for 36 months. I told them this math does not add up and can you please provide a breakdown as to what my $7500 is paying for. They said the finance manager is working on it. When it was time for the finance manager to be ready, he also couldn't answer that question other than it is tax different between NJ and Ohio, and the value of money depreciations over time. I said ok I want to make only the $999 down payment plus fees as advertised, the response was it was too late for that because the paperwork is done. It was extremely unprofessional. Moreover, I emailed the car sales associate on 1 Feb, asking where to find the cable and emergency kit that supposedly I had to pay for, but no reply yet. I also emailed the finance manager to help me identify where the $5700 dealer discount is captured on the lease paperwork, also no reply. I can provide documentation if needed. More

Report | Print

This dealership was clean, convenient, easy to work with and has excellent hospitality. Our needs were met and I never felt like I was being pressured into anything. I was extremely pleased with the service and has excellent hospitality. Our needs were met and I never felt like I was being pressured into anything. I was extremely pleased with the service we received and plan to recommend family, friends, etc. to visit. Our sales rep, Von Roach, was very friendly, knowledgeable, and understanding of our needs. She is very proud of the company and the vehicles she sells. I would not hesitate to contact Von for future needs and would recommend her to anyone in need of purchasing a new or used car. More

Report | Print

Was an absolute pleasure to meet and do business with Von. I arrived at the dealership 8:45am on a snowy Monday morning and was treated to an awesome sales person. Went above and beyond by cleaning the s Von. I arrived at the dealership 8:45am on a snowy Monday morning and was treated to an awesome sales person. Went above and beyond by cleaning the snow off to take a test drive. I will be recommending her to anyone looking to purchase a VW. Thank you Von! More

Report | Print

Great place my family has brought 2 cars in the last month very nice selection month very nice selection More

Report | Print

Von was very friendly and helpful when we came into the dealership looking for a bigger car to accommodate our growing family. Von listened to our needs and helped us find the perfect car! dealership looking for a bigger car to accommodate our growing family. Von listened to our needs and helped us find the perfect car! More

Report | Print

Von was absolutely wonderful! So patient and answered all my questions. The whole process was so smooth and painless thanks to Von and team! So patient and answered all my questions. The whole process was so smooth and painless thanks to Von and team! More

Report | Print

Von was very helpful and made sure I got the car I wanted and kept me informed about the steps we needed to take to purchase the car and kept me informed about the steps we needed to take to purchase the car More

Report | Print

I had a wonderful experience, thanks to Von! He was patient and willing to show me every type of Tiguan they had (which were most)! He let us take a test drive and sit in the car to check everyt He was patient and willing to show me every type of Tiguan they had (which were most)! He let us take a test drive and sit in the car to check everything out. I went to test drive other cars that day, but my experience with Von was part of the reason I decided to go back and get a Tiguan. More

Report | Print

Von was great! dealership is very nice and I'm very happy with my car. dealership is very nice and I'm very happy with my car. More

Report | Print

Von was outstanding in the purchase of my 2025 VW Jetta! She knows her product and explains everything in the process. She is kind and careful, and made the experience what it was! Von is a star!! She knows her product and explains everything in the process. She is kind and careful, and made the experience what it was! Von is a star!! More

Report | Print