Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City
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Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.6
109 Reviews
4.6

109 Reviews

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109 Reviews of Vivian Montes

November 04, 2024

Dealership Rating
Employee Rating

Vivan was very proactive in ensuring that my car was well taken care of and that it was a positive experience for me as well. More

by chasknadler
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

November 04, 2024

Dealership Rating
Employee Rating

Vivian is the best! ! Always goes above and beyond to help. 20 out of 10!!! More

by johaupt
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 08, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

November 03, 2024

Dealership Rating
Employee Rating

Your price for repairs is always more than I expect - Wow! This is all I want to say so if you don't like what I say tough Shefsky! ssss.vv,vmmxxxxxxx xxxxx xxxx xxxxx ssx xx xxx x x xxxx x xxxxx xxxx More

by BRENT47
Service Price Transparency
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Recommend Dealer
Yes

November 03, 2024

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Everything went as expected, I waited for my car in their nice waiting area, the amount of time it took was as expected. More

by bretmaverick999
Service Price Transparency
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Recommend Dealer
Yes
Nov 08, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 27, 2024

Dealership Rating
Employee Rating

Amazing and communicated well. Felt they had my best interest, and were very open and honest. More

by aguilarjesse619
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Garret Garret

Oct 28, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 26, 2024

Dealership Rating
Employee Rating

Vivian is the best and now the only service advisor I will work with at any Mercedes dealership. Her attentiveness and service skills far surpass any of the other service advisors I have dealt with. Sh More

by janellersmith
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cameron Telford

October 22, 2024

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Employee Rating

It felt like they didn't care about the money that I had to spend. More

by Hmccloyn
Service Price Transparency
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Recommend Dealer
Yes
Oct 25, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

October 20, 2024

Dealership Rating
Employee Rating

Vivian is terrific! Making me write fifteen words is stupid, demeaning, offensive, a waste of time. This is the last Ken Garff survey I’ll ever fill out. More

by mckgibbs
Recommend Dealer
Yes

October 15, 2024

Dealership Rating
Employee Rating

Vivian set up the service and completed everything I needed. I was very pleased with the quality of work More

by nathan.james
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 16, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

October 14, 2024

Dealership Rating
Employee Rating

Easy to set up service. Great communication. Timely delivery of car. Just a bit expensive! More

by riddifordb
Service Price Transparency
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Recommend Dealer
Yes
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