Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City

Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.7
155 Reviews
4.7

155 Reviews

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155 Reviews of Vivian Montes

December 15, 2025

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Employee Rating

excellent service and Vivian is amazing! ! Great communication and went above and beyond to solve the issue. More

by scott@jaffagroup.com
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

December 12, 2025

Dealership Rating
Employee Rating

I appreciated Vivian's professionalism and helpfulfulness when I brought my vehicle in for maintenance at Ken Garff Mercedes-Benz in Salt Lake City. I will continue to bring my Mercedes in to KGMB because o More

by mrkschofield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 26, 2025

Dealership Rating
Employee Rating

Vivian Montes is extremely courteous, keeps great communication about updates on your car, is exemplary at problem solving and always does it with a great attitude. More

by sallygp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 24, 2025

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Employee Rating

Ken Garff staff always are the best as they have great customer service skills. The listen carefully and document details immediately. In addition to this they made sure to keep my updated about the progr More

by Ozzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rossi Yerage, Eric Amaral

November 21, 2025

Dealership Rating
Employee Rating

Vivian is the best. Her professionalism is 2nd to none. The car was done in a quick and professional manner. Definitely will be bringing it back! More

by giogonzalez56
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

November 18, 2025

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Employee Rating

Amazing customer service, Vivian was very responsive and attentive. They were very quick and very professional. More

by pouyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Satterfield , Jenna Degranfield finance manager 5 stars

November 10, 2025

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Employee Rating

A first class service department and very professional staff. Vivian is a professional representative for the Ken Garff dealership. She provides great communication on the status of the vehicles that are More

by dougblanken
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

Nov 10, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

November 07, 2025

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Employee Rating

The service on my vehicle was handled professionally from start to finish. My wife and I were treated very well during the visit. More

by DAVE@MONEYHUN.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 10, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 30, 2025

Dealership Rating
Employee Rating

My car has more than its share of extremely expensive and frequent mechanical issues and thanks to Vivian Montes, the process has been much easier to handle. She is very responsive, courteous and her communi More

by sallygp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 29, 2025

Dealership Rating
Employee Rating

exceeded my expectations by doing extra work that I forgot needed to be done. it was helpful. More

by brad@kornerstoneadmin.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garret Olson

Nov 10, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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