Vishnu Rampersad

This is the most dishonest dealership. They do not do what you ask them, like rotate tires, but they take your money or service contract and charge them so you don't get to use it again. N They do not do what you ask them, like rotate tires, but they take your money or service contract and charge them so you don't get to use it again. New staff every time you go in and always the same thing we are better now until you find out nope still the same shady service. Avoid this place! More

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Mean spirited greedy people who don’t keep their word. First, when I leased the car, I was given one price by the salesman then a bunch of additional charges when they sent me to “finance” Then, I made a First, when I leased the car, I was given one price by the salesman then a bunch of additional charges when they sent me to “finance” Then, I made a service appointment in May 2020 because of a Buy one get one free promotion. I made an appointment for today, and they said they couldn’t take me nor honor the promotion. No curtesy, no explanation, no curtesy call ahead of time telling me they could service my car. Etc. well this is a lease and I will not service it again anywhere. Do not go to this dealership. More

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Not the place to do business with. They told me one thing and did another. The SUV I bought new has issues that Napleton Kia wont help with. I had to open up a case with Kia to get help. Horrible dealership and did another. The SUV I bought new has issues that Napleton Kia wont help with. I had to open up a case with Kia to get help. Horrible dealership to work with. More

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It was fast and easy as a walk in. All my issues were answered. Always a smile and a good upbeat atmosphere. I will return. answered. Always a smile and a good upbeat atmosphere. I will return. More

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I went to kia and bougugt a car from abe dabbs and got tge best experience ever he was professional and kind made it super nice and easy and got me agreat deal i recommend to any one to see abe for their tge best experience ever he was professional and kind made it super nice and easy and got me agreat deal i recommend to any one to see abe for their next car More

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**MUST READ FOR FIRST TIME BUYERS**It’s April and I **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me whe **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me when he can. Some of the staff here are absolutely amazing and try their best, not sure if it is management i should blame. If you plan to purchase your vehicle please do a full inspection and understand the “VIP” service isn’t so “VIP” i purchased it to receive the perks it mentioned and I’ve been let down more than once in this short period. Free unlimited car wash - is an exterior wipe down and my windows still had stuff on it. When i got in my car i was surprised not even a basic vacuum or dash wipe down. Didn’t expect a whole detail shampoo seats but my car basically looked the same as i brought it in. Time for a loaner car instead of sitting here waiting since i have two children age 1 and 5 they seem to one never have it or never want to give them out. The car exterior coat -___- yeah right. I know the car is used with only 14,000 miles (which everything was perfect and for the most part still is) When i was given the car i never looked in the glove compartment until i got home to use the manual and there was mildew all inside the Manual and in my glove compartment. There was mini stains on the top of the car & almost like coffee in the middle car charger area. Oh and i didn’t look at the top of the car thank god for my step dad looking at the top of the car the antenna was cracked and my radio wasn’t working properly. I made my complaints they took a month to order the antenna because they “forgot” to order it when i made a complaint, now they tell me i have to worry about getting a manual from Chevy because management doesn’t want to look for one for me. So i contact Chevy because at this point I’m over Napleton Kia Customer Service and False advertising I feel like I was robbed the only good thing here is the two gentlemen that try to turn my mood that is Mr. V in service and Dikerson the sales rep. BEYOND PISSED i went the extra mile to make sure i got all the coverage and “vip” service to be treated like i got bare minimum trying to get free stuff when in fact i paid extra to make sure i would be taken care of in the best way. WASTE OF MONEY More

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Great listener!Not pushy...understood my needs and Great listener! Not pushy...understood my needs and worked to get a car and deal for me that matched needs. Great follow up delivered as promised! Great listener! Not pushy...understood my needs and worked to get a car and deal for me that matched needs. Great follow up delivered as promised! He was easy to talk to and to work with. Every experience at napleton has been great. I look forward to continuing business with them. More

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