Vishal Sharma

The way I have been treated is outrageous. We are all people doing the best we can, and then I run into Aaron Ford and they make my life hellacious. My company leased a Ford Explorer from We are all people doing the best we can, and then I run into Aaron Ford and they make my life hellacious. My company leased a Ford Explorer from Aaron Ford in March 2024. We like the vehicle so much that we want to do an early lease termination and but the SUV. On 7/16/25 we took the car into Aaron Ford where Pedro Alvarez processed the mileage and condition of the vehicle for the early lease termination. We were told that paperwork would arrive overnight so we could pay it off. When the paperwork did not arrive, I called Pedro on 7/18, 7/20, 7/21, 7/22, 7/23, and 7/24 and never received a callback or email. On 7/25 I called Ford Credit and told them what was happening; they said I had to go back to the dealership for the payoff and to escalate the matter to the finance manager. on 7/25 I left a message for the finance Manager Jeff Walsh, and again on 7/28 and on 7/29: once again there were no call backs or emails sent. I called Ford Credit again and they said to contact the commercial sales manager or the general manager, so I did both; on 7/29 I left a message for Hector Yorba and two messages for Executive General Manager Vishal Sharma. No calls or emails have been received. I have leased and purchased over 100 Ford trucks and sedans in my 40 years of business. All I want to do is payoff a lease. Ford Credit is no help, and Aaron Ford couldn't give a care in the world. This has put me off of Ford entirely. Our next truck purchases will be Chevrolet. More

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