Virginia Ridgeway
Virginia Ridgeway at Marlow Ford
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Virginia Ridgeway

Service Advisor

Marlow Ford

1021 US-211 West
Luray, VA 22835

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4.8
80 Reviews
4.8

80 Reviews

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80 Reviews of Virginia Ridgeway

March 13, 2025

Dealership Rating
Employee Rating

This dealership is fantastic! The service department is top-notch, and we absolutely love our new Maverick. More

by murphykathleenlloyd
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

March 06, 2025

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Sorry for the late review! Im very pleased with the service I received! I plan to continue to use Marlow Ford for my vehicle needs. More

by kristina3435
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Mar 10, 2025

Marlow Ford responded

Thank you so much, Kristina, for sharing your experience with us! We’re thrilled to hear that you’re pleased with the service you received at Marlow Ford. It’s never too late to leave a great review—we truly appreciate you taking the time! Building long-term relationships with our customers and exceeding expectations is what we strive for, and we're so happy to hear you plan to continue trusting us with your vehicle needs. If there’s ever anything we can do for you, don’t hesitate to reach out. Thank you again for your support—we look forward to seeing you next time!

March 04, 2025

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Employee Rating

They are HONEST and nice! ! The first honest dealership I have dealt with. They told me things that I didn’t need to have done for service instead of making things up! Honest More

by MAINEJvk
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 10, 2025

Marlow Ford responded

Thank you so much for sharing your experience! We’re absolutely thrilled to hear that you found our team to be honest and straightforward—integrity is one of our core values, and it means the world to us that it stood out to you. It’s not every day you hear about a dealership advising customers on what doesn’t need to be done, and we’re so glad you appreciated that transparency. Knowing you feel it was worth the drive makes it even more rewarding. Thank you again for your kind words—we’d love to have you back anytime for anything you need!

February 06, 2025

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This service department is very friendly and are prompt with getting your vehicle back to you. I will be using this deal in the future. More

by No screen name
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Feb 07, 2025

Marlow Ford responded

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our service department. Our team works hard to provide fast, friendly, and efficient service, and it's wonderful to know that it made a difference for you. We look forward to serving you again in the future!

January 23, 2025

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Marlow Ford has always provided good service to my vehicles. They are all very friendly and easy to work with. More

by kkstroop
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Jan 27, 2025

Marlow Ford responded

Thank you for your continued trust and for sharing your experience! We're delighted to know that our team at Marlow Ford has consistently provided good service for your vehicles. We pride ourselves on being friendly, easy to work with, and dedicated to meeting your needs. We appreciate your loyalty and look forward to serving you again in the future!

January 15, 2025

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They are usually very quick about taking care of the maintenance needed on my f250. They also were readily available to inspect my new utility trailer. More

by Steven
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Jan 17, 2025

Marlow Ford responded

Thank you for your great feedback! We're thrilled to hear that we were able to quickly take care of the maintenance for your F250 and assist with inspecting your new utility trailer. We pride ourselves on providing efficient service, and it's great to know we've met your expectations. We appreciate your trust in us, and we look forward to continuing to serve you and your vehicle needs!

January 10, 2025

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Fast, friendly and professional. I will be recommending this car service to friends and family. More

by KWalton
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darrell Greer

Jan 17, 2025

Marlow Ford responded

Thank you for your kind words! We're thrilled to hear that you had a fast, friendly, and professional experience with us. Your recommendation to friends and family means a lot, and we truly appreciate your support. If you ever need assistance in the future, don't hesitate to reach out – we’re always here to help!

December 29, 2024

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Always understanding and knowledgeable and helpfull in the service dept. always a pleasure to work with the sales dept. wish they were bigger and had more inventory on the lot both new and used. More

by NOEMAIL20
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Cox, Darrell Greer , The lady in the billing department is always a pleasure she’s always smiling informative and a pleasure to deal with even if you have questions or concerns

Dec 30, 2024

Marlow Ford responded

Thank you so much for the fantastic review! We’re so happy to hear that you’ve had great experiences with both our Service Department and Sales Team. Our team works hard to be as helpful, understanding, and knowledgeable as possible, and your feedback means a lot to us. We completely understand the desire for more inventory, and we're actively working on bringing in more new and used vehicles to meet your needs. We appreciate your loyalty and look forward to serving you again soon. Thanks again for choosing Marlow Ford!

November 23, 2024

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Best dealer that I have been to , and best customer service.. Marlow in Luray will be my dealer from now on !! Thanks so much.. More

by sewcool2015
Service Price Transparency
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Recommend Dealer
Yes
Nov 25, 2024

Marlow Ford responded

Thank you so much for your glowing review! We’re thrilled to hear that you had such a great experience with us at Marlow Ford in Luray. Providing top-notch customer service is always our priority, and it means the world to us that you’ve chosen us as your go-to dealership! Your trust and support motivate us to keep delivering the very best. Thanks again, and we look forward to serving you for many years to come!

November 05, 2024

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They were "Johnny on the spot" when we needed help! They were thorough in their assessment of our vehicle's malfunction and got us up and running in a timely fashion. More

by Logos Nana
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Marlow Ford responded

Thank you, Logos Nana, for sharing your positive experience with Marlow Ford! We’re thrilled to hear that our team was able to provide timely assistance and thoroughly assess your vehicle’s needs to get you back on the road swiftly. Your kind words about our efficiency and dedication mean a lot to us, and we truly appreciate you choosing Marlow Ford. We’re here whenever you need us and look forward to assisting you again in the future!

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