Virgil Avery

On November 18, I was involved in a T-Bone accident which totaled my 2022 Kia Soul I bought new from here 2 years ago. I had bought a new Kia Forte in 2016. I also referred my mother-in law here for two buys totaled my 2022 Kia Soul I bought new from here 2 years ago. I had bought a new Kia Forte in 2016. I also referred my mother-in law here for two buys so far. Our salesman was Virgil Avery. On November 26th, I went to Kia Rivergate to buy a used Kia Soul. I met with Virgil and told him I did not have gap insurance this go round and wish I had it like before and needed it this go round. I also told him I wanted an extended warranty. I saw a used 2020 Kia Soul with low miles on it and Virgil agreed on a price of $16,650. I was very tired and on medication due to the accident, which hurt me pretty badly. When signing the finance papers I inquired about putting my old plates on the new purchase and the finance man told me "they don't do that anymore"(which was a lie). After getting home, I realized they had charged me $17, 300 for the car, not the $16,650 we had agreed upon. I called Virgil and he told me he remembered quoting me the $16,650 number and so I spoke to the finance man and told him what had happened. After repeated calls to Virgil, nobody has contacted me about this issue. What they don't realize is I have beaten a law suit xxxxxx all the way to the State Supreme Court, so they don't know who they are messing with. I have read the reviews here am I am aghast at what I have read. What they have done is pure fraud, first telling me that I couldn't use my old plates (I lost $45 on that deal) and defrauding me out of $650. They got the nice extended warranty already for $3160, which is above normal, so then they screw me again on the price! BTW, I never did get the gap insurance! Normally, I read contracts carefully, but I was in a bad way and trusted KIA Rivergate: NEVER again!!!! Expect to see me in court next year KIA!!! More

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Me son and daughter in law went to this dealership to purchase a car in July. After going back and forth a bit we finally agreed to a price. We were doing our own financing from our bank. It took 2.5 hrs purchase a car in July. After going back and forth a bit we finally agreed to a price. We were doing our own financing from our bank. It took 2.5 hrs to get a bill of sale to take to our bank to get a check. After we returned with the check it took another 1.5 to do the final paperwork. We had a we owe to be done to the car that still has not been fixed. They kept telling us they couldn’t find the part. So we took upon ourselves and called a local dealership and behold they keep that part in stock. Amazing when you do the work yourself. After we call and let them know thaty this dealership has the part in stock. They have now agreed to get the part. Now they are telling us it will take 5 hours to do the job. We asked the local dealership how long it should take and they are telling two hours max. Once we get this part fixed we will never come back to this dealership. I would not recommend them for anything at all. I’ve sold cars before for over 8 years and it has never taken me more than 30days to get a part. They should be ashamed of themselves for this type of service. More

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Very quick friendly welcoming your service team met all our expectations I look forward to our next visit our expectations I look forward to our next visit More

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I've been with you since 2007 I had family member come out there and get to buy a car from you we always have a great deal and great price and the friendly smile we thank you all for keeping us safe on th out there and get to buy a car from you we always have a great deal and great price and the friendly smile we thank you all for keeping us safe on the road More

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Tre was amazing! Straight forward and relaxed. He doesn't give you that typical car salesman feeling. He worked with me to get the car I wanted. I could have gone up Straight forward and relaxed. He doesn't give you that typical car salesman feeling. He worked with me to get the car I wanted. I could have gone up to Wisconsin and bought the car there. But Tre saved me a trip! The rest of the staff was helpful and kind. I would highly recommend them as it was a great experience. More

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I worked with Virgil, who was very polite and professional on the phone. But the original OTD he emailed me tried to hide the dealer mark up. The dealership, only gets 1 star. This dealer who t professional on the phone. But the original OTD he emailed me tried to hide the dealer mark up. The dealership, only gets 1 star. This dealer who tries to mark up the cars over MSRP to fake scarcity, claiming they are "hard to find". They tried to mark up the RIO and then the FORTE. Virgil did tell me upfront that they were going to mark up the Forte, after I told him I would not pay over MSRP. So I appreciate him being honest about that. I'm now working with two other dealers in the area who are offering me the car at MSRP. More

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Doing awesome works keep up the great work! ! Thank you for taking care of us 👍 ! Thank you for taking care of us 👍 More

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They take care of my vehicle issues with good service each time I am there. The young lady in the office where you go to pay was really nice each time I am there. The young lady in the office where you go to pay was really nice More

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I’m on my 2nd KIA from Greenway KIA Rivergate. Great sales people (ask for Virgil) maintanance staff and all in between! This is my family’s dealership Great sales people (ask for Virgil) maintanance staff and all in between! This is my family’s dealership More

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The process was very smooth and they are transparent with all the details. I have 2 vehicles from this dealership, and will continue to do business with them. 5 stars! all the details. I have 2 vehicles from this dealership, and will continue to do business with them. 5 stars! More

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