Vincenzo Magaldi

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We’re truly sorry to hear that your experience didn’t meet expectations, especially as a repeat customer. It’s our standard practice to perform multi-point inspections and ensure vehicles are in excellent condition before delivery, so we regret any oversight regarding the oil life on your vehicle. That said, while we always welcome feedback—positive or negative—we also expect our customers to treat our staff with the same respect and professionalism we aim to provide. We do not tolerate rude or aggressive behavior toward our team under any circumstances.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for trusting in us and doing business here

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

That's wonderful to hear! It sounds like you had a smooth and efficient experience at the dealership. Patricia must have done an excellent job assisting you. Enjoy your new car! If you have any questions or need further assistance, feel free to reach out.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your 5-star review! We're delighted to hear about your positive experience working with Nate and the rest of our team at Ourisman CDJR of Bowie. Our top priority is excellent customer service, and we're grateful it shows. Congratulations on your new Dodge! We hope you've been loving it. If you or your new vehicle needs anything, our team is here and happy to help. Thanks for supporting us and welcome to the Ourisman Family! We look forward to your next visit.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that during your recent visit. We'll be sure to pass your kind words concerning our team members' communication and knowledge on to them. Congratulations on your new Dodge--we hope you've been loving it this past week! If you or your new vehicle needs anything, please give us a call or visit our website. We're here to help. Have safe travels and take care!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to leave us a review, Yamsaz! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. Glad to hear you appreciated our comfortable waiting room and clean facility. Thanks, too, for your feedback on our service price transparency. If you have any questions or suggestions for how we can improve our pricing, please reach out to our General Manager, Younes Bekkali, directly at Younes@OurismanCars.com. We appreciate your business and look forward to making your next visit the best it can be.

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our dealership. Providing excellent customer service is our top priority, and we appreciate you taking the time to share your satisfaction. If you have any further questions or if there's anything else we can assist you with, feel free to let us know. We look forward to serving you and your family and friends in the future!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your 5-star review! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. We'll be sure to pass your kind words on to Vincenzo, Herbert, Hassan, Donna, and the rest of our courteous and professional team members. Congratulations on your Toyota--we hope you've been loving it these past few weeks! If you or your new vehicle needs anything, we're here and happy to help. Thanks for your recommendation and drive safe. :)

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for taking the time to leave this wonderful review! We truly appreciate your loyalty and the trust you've placed in our service staff. We're delighted to hear that our service staff has consistently met your expectations in terms of knowledge, professionalism, and friendliness. Providing top-notch service is our top priority, and it's rewarding to know that our efforts have made you want to return for service. Your feedback is invaluable to us, and it motivates us to continue delivering exceptional service experiences. If you ever have any suggestions or specific ways we can further improve, please don't hesitate to share them. We look forward to serving you again and providing you with the same level of excellence on your next visit. Thank you for choosing us!

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for your 5-star rating and the positive feedback! We're delighted to hear that you had a great experience with our friendly staff and enjoyed our dealership. It's fantastic that we could accommodate your request and get the car you wanted from a different location on the same day. Your recommendation is greatly appreciated, and we're here to assist anyone shopping for cars with the same level of service and efficiency. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again!