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Vincent Perna
Vincent Perna at Chrysler Dodge Jeep Ram of Woodstock
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Vincent Perna

Service Advisor

Chrysler Dodge Jeep Ram of Woodstock

8811 Hwy 92
Woodstock, GA 30189

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4 Reviews
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4 Reviews

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4 Reviews of Vincent Perna

January 02, 2025

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Employee Rating

These guys aren’t worth your time or money. Terrible service. Always takes FOREVER. EVEN FOR AN OIL CHANGE!!!! They recommend waaaaaaaay more “service” than you actually need, and the last 2 ti More

by jp.stroh.iii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Robinson, Brooke Snodgrass, Michael Stewart, Mekiah Smith, Mike Pennington, Greg Pointer, Mike Allan, Eric Abernathy, Norris Burns

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Jan 02, 2025

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your feedback. I’m truly sorry to hear about your dissatisfaction with your experience at our dealership. We strive to provide excellent service to all our customers, and it’s clear we missed the mark in your case. Regarding your concerns about our service recommendations, we only ever suggest necessary services to ensure the safety and performance of your vehicle, such as tire replacements when needed. If there was any misunderstanding or if we didn’t communicate this clearly, we apologize and are happy to review your situation in detail. Additionally, I’m sorry to hear about delays and unresolved issues during your visits. This is not the standard we hold ourselves to, and we’d like to look into what went wrong, however I am only seeing two visits for your vehicle. Please feel free to reach out to me directly at 470-880-8007 so we can work to address your concerns and improve your experience. Thank you for your honest feedback. We value your business and are committed to making things right. Kelly Huston, Customer Service Manager, khuston@gettel.com

Jan 03, 2025

jp.stroh.iii responded

And that is all you will ever see. You were VERY lucky to get a second chance. You all managed to mess that up too! VERY disappointed in your service. You aren’t worth any more time spent here, and we all know the only 5 star reviews you get you ask for. Stop asking. Your dealership isn’t worth 1 star. Can’t wait to see it turn into a Rent a Truck place. Anyone reading this take note, remember this generic response. This is how you are treated here. You are a number, and that is all. There is no service. There is no care. They do not value your business.

October 27, 2024

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Employee Rating

Get ESPN for TV. One hour 45 minutes Oil change and tire rotation is a joke. Lol, Also, you guys make a full video of vehicle/pictures. Then have signs saying not res More

by Derek H
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

Derek H responded

et ESPN for TV. One hour 45 minutes Oil change and tire rotation is a joke. Lol, Also, you guys make a full video of vehicle/pictures. Then have signs saying not responsible for damage or stolen property basically. Again, that’s funny. So, upon you guys telling me my vehicle is ready I’d like before and after videos along with shop videos of actual technicians doing a tire rotation on my vehicle.

October 01, 2024

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Employee Rating

I had taken my Jeep to another dealership in the area and they had it for 2 1/2 weeks and after I picked it up the same issue kept happening and I could not get anyone at that dealership to call me back. I c More

by llkrueger204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Stewart

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Oct 03, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for taking the time to leave a review for us at CDJR of Woodstock. We're happy we could meet your expectations! We always appreciate the positive feedback, knowing out staff took care of your concerns! Have a great day! Thank you, John Marinacci, CDJR of Woodstock.

September 25, 2024

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Employee Rating

The Service Dept is excellent. They keep me update with all service needs & recalls. Very nice waiting room. Friendly staff too. Everyone makes eye contact even when saying hi. Oth More

by snapperhead71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Robinson, Brooke Snodgrass, Michael Stewart, Mike Allan, Norris Burns

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Sep 25, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Snapperhead71, thank you very much for sharing your experience with our Service Department. We are delighted to hear that our employees provided your with an excellent guest experience. We look forward to seeing you for your next scheduled service!

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