Vincent Nguyen | Page 2

Top notch customer service Top notch dealership! Tom Pottenburgh and Vince Nguyen are the best! Toyota should be proud to have such great brand ambassador’s! They turned what co Top notch dealership! Tom Pottenburgh and Vince Nguyen are the best! Toyota should be proud to have such great brand ambassador’s! They turned what could have been a very negative experience into a remarkable,stress free purchase. I typically do not go on and give reviews whether good,bad or indifferent. I feel the need to commend these two employees for their hard work and dedication. They made sure I was informed throughout every step of the process,which can be downright terrifying. They have earned a customer for life and I will send anyone in the market for a new or used vehicle to Lia Toyota simply because of these two employees. More

Report | Print

Pleasant experience From my initial entry into the showroom to the purchase of my vehicle, every staff member encountered was congenial and helpful. I worked with Thomas From my initial entry into the showroom to the purchase of my vehicle, every staff member encountered was congenial and helpful. I worked with Thomas Pottenburgh to find a truck that met my needs...he simplified the entire experience with his extensive knowledge of the Toyota product line. I did purchase a Tacoma SR5 ( my third)— sincere thanks to Tom! More

Report | Print

Worst leasing experience in history of leasing cars Went to the dealership based on invite for a special event for dealership to buy back Camrys. Waited for over an hour and a half to still be waiting t Went to the dealership based on invite for a special event for dealership to buy back Camrys. Waited for over an hour and a half to still be waiting to even talk with someone so we walked out. Received a call from floor person asking if we just left (which they were on point to call us as soon as we walked out) to say a salesperson was now available... after wasting our Saturday morning driving 40minutes to this “event” waiting 1.5hrs to not even talk with someone because all the salespeople “were busy” we did not turn around and instead proceeded to Northway Toyota to meet with them and discuss options for trading in our lease. Sales manager, Vince from Lia persistently texted stating their apologies and desire to meet and work with us. Long story short, ignorant us fell for Lia’s sales gimmick and went with them for trading in lease and starting new lease... credit checks were inaccurate on their end, lack of communication to customer after promising to call with updates, merged applications to have a co-applicant and applicant when we purposely did not fill out co-applicant portion and requested individual rates for leasing, transferred insurance and plates over to new vehcile before our agreement and before deliberatly hiding from us that the rate was going to be higher than agreed upon. Their responses were pure nonsense “I was off,” “he is off today,” “oh, I thought you wanted to keep your old plates,” (even though a 2+ minute convo occurred regarding this) and the typical car salesman line....”we are LOSING money on this deal..,” or “we are paying one month, it’s a 36-month lease, you are only paying 35 months” - yeah because WE PAID the first month when we were there two days prior. Overall, the people (Vince, Joe, and Brent) were friendly people, but fake, lacked communication with the customer, provided misleading/untruthful information, and was just not a fair experience. More

Report | Print

Great Service! Everyone was very helpful in every department. Gregg handled all the details on canceling and switching my insurance over while saving me money. Fran Everyone was very helpful in every department. Gregg handled all the details on canceling and switching my insurance over while saving me money. Frank was super accomodating with all my requests, Joe was very informative on both the car and the deal. Gregg, Frank, Vincent, Joshua and Joe thank you again! More

Report | Print

Super Dealership From the salespersons to the cashiers, and everyone in-between, all are personable, friendly, knowledgable people, well trained and i would say on the From the salespersons to the cashiers, and everyone in-between, all are personable, friendly, knowledgable people, well trained and i would say on the same level as the cast members of the Disney Company. More

Report | Print