Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez | Page 3

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
192 Reviews
4.8

192 Reviews

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192 Reviews of Vincent Gonzalez

July 13, 2025

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Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go More

by ALCAST87
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 14, 2025

Subaru of Utica responded

Thank you for reviewing Subaru of Utica! We appreciate your business and hope to see you again. Have a great day!

July 02, 2025

Dealership Rating
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Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there! More

by PEANUTS3351
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Jul 02, 2025

Subaru of Utica responded

It is nice to hear that your service experience was efficient and pleasant at Subaru of Utica! It's great to know Bob and the team took good care of you. Thanks for choosing us!

June 24, 2025

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They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here More

by KALEIGH0
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Recommend Dealer
No
Jun 25, 2025

Subaru of Utica responded

Hi Kaleigh, I'm sorry to hear about your experience with the rental car. We strive for cleanliness and efficiency, so it's disappointing to know we fell short. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 20, 2025

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This is the third Subaru I have bought at this dealership. Always very pleased with the service department. More

by CARLMARILOU
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2025

Subaru of Utica responded

Thank you for your continued trust in Subaru of Utica! We're delighted to hear that our service department has consistently met your expectations. Enjoy your new Subaru!

June 18, 2025

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As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
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Recommend Dealer
Yes
Jun 18, 2025

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

June 15, 2025

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Appointment for NYS inspection, new tires and alignment, brake service and detailing went well. Car looked great after detailing More

by RXJENNY
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Jun 16, 2025

Subaru of Utica responded

We're glad to hear that your appointment went smoothly and that you're pleased with the detailing at Subaru of Utica. Thanks for choosing us!

June 10, 2025

Dealership Rating
Employee Rating

Good service. Keep the customer informed with a video. Appointment took almost two hours though which seemed kind of long for an oil change and tire rotation. More

by ANNEVANSTRANDER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Jun 11, 2025

Subaru of Utica responded

Anne, thank you for your feedback! We're glad to hear that our team at Subaru of Utica kept you informed with a video. We appreciate your patience and will work on improving the efficiency of our service appointments moving forward.

June 10, 2025

Dealership Rating
Employee Rating

Friendly staff who answered my questions thoroughly. Made for an easy appointment. Car was ready earlier than anticipated. :) (Not sure of the young man who did my check out when I picked the car up More

by LAMBLC
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Jun 11, 2025

Subaru of Utica responded

Thank you for sharing your experience with us! We're happy that our Subaru of Utica team provided thorough answers and made the process smooth. We appreciate your kind words about our staff, and we're glad everything went better than expected!

June 08, 2025

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Employee Rating

Great customer service in every aspect, service or sales. ...very attentive to customers' questions and needs. More

by MADIA4
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Tyler Basset

Jun 10, 2025

Subaru of Utica responded

Thank you for highlighting the attentive service at Subaru of Utica! We're happy to know our team met your expectations in both sales and service. We appreciate your support!

June 04, 2025

Dealership Rating
Employee Rating

Very impressive Subaru dealership and I've been to several! Everyone was professional and knowledgable. My car issues were explained clearly --with video!! I could watch the tech service my car. So c More

by lsillick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! We're happy to hear that our team provided clear and professional service, complete with video explanations. We take pride in maintaining a clean environment and are glad it made an impression on you. Safe travels until we see you next time!

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