Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica
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Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
152 Reviews
4.8

152 Reviews

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152 Reviews of Vincent Gonzalez

February 18, 2025

Dealership Rating
Employee Rating

Quick service with a nice waiting room. Enjoyed the popcorn machine. Online portal is being updated and seems to be more vague about what services you schedule an appointment for. More

by S F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Subaru of Utica responded

Thank you for sharing your feedback! We're glad to hear you enjoyed the quick service and amenities at Subaru of Utica. We appreciate your input on our online portal, and we'll work on making it more user-friendly in the future.

February 08, 2025

Dealership Rating
Employee Rating

First time Subaru owner and first time dealing with Subaru of Utica. Great for both More

by dmac846
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Dombrowski

Feb 10, 2025

Subaru of Utica responded

Thank you. Your review means a lot to us! Feel free to give us a call or stop by Subaru of Utica if you need our assitance in the future!

February 05, 2025

Dealership Rating
Employee Rating

Tyler and Vinny has both done and awesome job with making sure my 22 outback is all up to date with the maintenance. Thank use so much. More

by ENVOY9111969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Feb 05, 2025

Subaru of Utica responded

Thank you for the great feedback! We're excited to hear that Tyler and Vinny ensured your Outback is up-to-date with maintenance at Subaru of Utica. We appreciate your support and look forward to welcoming you back!

January 25, 2025

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It is a good fast oil change, easy to schedule and get to. Have had good luck with this location. More

by MICHAELMARSH72
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 27, 2025

Subaru of Utica responded

Thanks a million, Michael, for your feedback. Quick and efficient oil changes are the name of the game here at Subaru of Utica. We're here for your future service needs when you're ready!

January 23, 2025

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I would expect someone who works as a service advisor to know the basics about vehicles including federal regulations. Trying to gaslight me into believing that a CEL will come on and cause the vehicle not More

by W2ZXN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 27, 2025

Subaru of Utica responded

Hello, It's disheartening to hear about your recent experience with our service team. We strive for knowledgeable and attentive customer care, so it's concerning that we fell short in addressing your vehicle's issue. Your feedback is invaluable, and if there's anything further you'd like to discuss or clarify, please feel free to reach out to me directly. Thank you, Michael Rich General Manager michaelrich@lithia.com

January 17, 2025

Dealership Rating
Employee Rating

I don’t know who Nick Orbinati is. Vincent Gonzalez arranged a loaner car for me and kept me appraised of the status of my car being worked on. More

by MARILYN8994
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Subaru of Utica responded

Marilyn, we're glad to hear that Vincent provided excellent service during your visit at Subaru of Utica. Come back to see us anytime!

December 27, 2024

Dealership Rating
Employee Rating

Very kind and listened to my concerns. Knowledgeable about the part that my car needs. More

by ONEBULBQUEEN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Green

Dec 30, 2024

Subaru of Utica responded

Thank you for your review. We hope you'll stop by and see us again at Subaru of Utica soon. Happy New Year!

December 23, 2024

Dealership Rating
Employee Rating

Service was good. I have great confidence in Vincent and his guidance. The only issue in scheduling service for my Outback was the inability to schedule on line. Th More

by MAARBILP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

Dec 23, 2024

Subaru of Utica responded

That's great to hear! We love knowing that Vincent, Joanne, and the team took excellent care of you. We look forward to welcoming you back to Subaru of Utica!

December 21, 2024

Dealership Rating
Employee Rating

I love that this dealership actually does a video of your inspection and sends it to you while you wait. More

by ENVOY9111969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Subaru of Utica responded

Thank you for the five stars. We love being able to offer the video feature so you're kept informed along the way. We're glad you're satisfied with your visit to Subaru of Utica and looking forward to welcoming you back!

December 07, 2024

Dealership Rating
Employee Rating

Fast Service. Updates while waiting and friendly staff. Nice waiting area . I'm on my fifth Subaru and just love them. Great in the SNOW! More

by RACHEL STEELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Dec 09, 2024

Subaru of Utica responded

We're absolutely honored to have helped you find your FIFTH Subaru! It's reassuring to know that when it snows, you're going to be much safer. 🚗🌨 If you need anything during the holiday season or further down the road, Rachel, you know where to find us! The Subaru of Utica team is here for ya.

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