Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.9
165 Reviews
4.9

165 Reviews

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165 Reviews of Vincent Gonzalez

June 08, 2025

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Employee Rating

Great customer service in every aspect, service or sales. ...very attentive to customers' questions and needs. More

by MADIA4
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Tyler Basset

June 04, 2025

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Very impressive Subaru dealership and I've been to several! Everyone was professional and knowledgable. My car issues were explained clearly --with video!! I could watch the tech service my car. So c More

by lsillick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! We're happy to hear that our team provided clear and professional service, complete with video explanations. We take pride in maintaining a clean environment and are glad it made an impression on you. Safe travels until we see you next time!

May 17, 2025

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The service was good. Can’t believe you charge for rotating tires and charge $35 for the service. More

by JBMHALL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

May 21, 2025

Subaru of Utica responded

Hello, We are happy to hear that the service our team completed was satisfactory and appreciate your feedback regarding the charges. Please feel free to reach out if you have any additional concerns! Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

May 08, 2025

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Wait time for checking in was minimal. Everyone was respectful and friendly. The waiting area was very comfortable. The wait time for my car’s service was reasonable! More

by KATHY48
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

May 09, 2025

Subaru of Utica responded

Kathy, we're glad to hear that your visit was smooth and comfortable at Subaru of Utica. Thank you for sharing your positive experience with us!

April 29, 2025

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I think Joanne is a really good advisor. She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall fo More

by ARMOROFGOD456
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer

Apr 29, 2025

Subaru of Utica responded

Thank you for sharing your experience with us at Subaru of Utica. We're glad to hear Joanne provided helpful service, but we're sorry about the issues you faced during your recall visit. Your feedback is important, and we'll make sure it reaches the right people so we can improve in the future. If there's anything else you'd like to discuss, please feel free to reach out!

April 29, 2025

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Great service, stands by the work. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. More

by KAT11
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 30, 2025

Subaru of Utica responded

KAT11, we're delighted to know you trust Subaru of Utica with your Impreza! Our team is always here to ensure everything runs smoothly and safely. Thanks for the kind words!

April 29, 2025

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Employee Rating

The sales room was full of energy and lively when I went. The sales person who took care of me, Brad Glerup was a good combination of informality and information. He responded to my questions clearly. I j More

by RKINNEL0
Recommend Dealer
Yes

Other Employees Tagged: Brand Glerup

Apr 30, 2025

Subaru of Utica responded

Thank you for sharing your experience with us at Subaru of Utica! We're delighted to hear that Brad and Vincent provided clear communication and a lively atmosphere during your visit. Enjoy your new car, and feel free to reach out if you need anything else!

April 26, 2025

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Just purchased a Forester from Subaru of Utica. Mike Green was great to work with. Very prompt and courteous. All the staff we spoke with were very pleasant. Thanks to all of them. More

by WRIGHTDK
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Green

Apr 28, 2025

Subaru of Utica responded

We're delighted to hear that Mike and the team at Subaru of Utica provided you with a pleasant experience. Thank you for choosing us, and enjoy your new Forester!

April 19, 2025

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Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More

by MONTECALVO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

Apr 21, 2025

Subaru of Utica responded

We're delighted to hear that you consistently receive excellent service at Subaru of Utica! It's great to know our team meets your needs, whether you're on the go or enjoying a coffee in our waiting room. Thank you for sharing this feedback with us!

March 28, 2025

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For some reason when I tried to give a review previously, it did not go through. We were very pleased with the service More

by BARBARAMONIE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati , Will worked with some of them and I worked with others and I am very sorry that I don’t remember their names but everyone we worked with is helpful and pleasant and treated us with respect.

Mar 31, 2025

Subaru of Utica responded

Barbara, thank you for your persistence and kind words! We're delighted to hear that you were pleased with the service at Subaru of Utica. If there's anything else we can do for you, just let us know!

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