Vince Pampena

Super efficient service from scheduling to arrival and through to completion. The dealership is in the midst of a major renovation, but despite this, the process was seamless and very professional! Every through to completion. The dealership is in the midst of a major renovation, but despite this, the process was seamless and very professional! Every area of the dealership was very clean as well, especially the garages where service is performed. More

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BMW Darien conducted the service of our vehicle in their usual courteous manner, informing us the status and options all along the way. usual courteous manner, informing us the status and options all along the way. More

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Excellence service done and very kind and professional service people actually everyone of them so helpful and awesome service people actually everyone of them so helpful and awesome More

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I am always greeted in a very welcoming way. I get the best service. Best communication. And treated with respect. I am grateful for a longtime positive relationship with all of the service de I get the best service. Best communication. And treated with respect. I am grateful for a longtime positive relationship with all of the service department. More

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Luigi was exceptional. His service was excellent and I would give a 5 star rating. His service was excellent and I would give a 5 star rating. More

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Awesome service! Luigi is excellent. Service quick and efficient. Received a video of work performed prior to checkout. Luigi is excellent. Service quick and efficient. Received a video of work performed prior to checkout. More

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I brought my X7 in with complaints of squeaky brakes and tire light warnings. Even though I chose "waiter" when making the appointment, no one called to tell me this would take a minimum of three hours. I c tire light warnings. Even though I chose "waiter" when making the appointment, no one called to tell me this would take a minimum of three hours. I chose to get dropped off at the Darien Library, which is .5 miles from the dealership. I had to call Vince multiple times to inquire about getting picked up (he never answers his work phone or cell phone). I was stuck in the library a full hour AFTER he told me the work was finally done and he would send someone to pick me up. I would have walked back but it was 15 degrees outside with 40 knot winds. I said I would order my own Uber and he told me to wait. When he finally gave me a summary of the work performed, he told me that they ran a full diagnostic of the brake system and everything was fine. The techs did in fact hear the squeaking, but according to Vince that's "normal due to the X7's sport brakes." Never mind that it only started two years into owning the car. I have to wonder if their sales people tell potential customers that they can expect squeaky brakes? In summary, I wasted FOUR HOURS of my day to be condescended and lied to, and my brakes still squeak. I will now (and forever) go to the dealership in Bridgeport to figure out what's really going on. I will also tell my dozen friends who own BMW's in Westport where they should buy and service their vehicles. Extremely dissatisfied. More

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This was the first time going to BMW of Darien. I purchased my car in Bridgeport and typically would go there, but decided to try Darien and they were amazing! From beginning getting the appointmen I purchased my car in Bridgeport and typically would go there, but decided to try Darien and they were amazing! From beginning getting the appointment, to them picking up the car doing the service keeping me abreast to everything that was going on and returning the car. They are an exceptional dealership and I would never go anywhere else. Thomas was awesome. I’m hiss I tried them! More

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These people are very professional, expert, efficient, competent yet personable. I’d certainly recommend them to anyone seeking their services. competent yet personable. I’d certainly recommend them to anyone seeking their services. More

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Great service department, Vincent and Jaime are great and truly go above and beyond in regards to the care of your vehicle. I would recommend them to any BMW owner in Fairfield County. Plan to be a repeat cu truly go above and beyond in regards to the care of your vehicle. I would recommend them to any BMW owner in Fairfield County. Plan to be a repeat customer for years and years to come. More

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