1-Star Review – Worst Dealership Experience Ever: Avoid
Kia of Huntington
If I could give zero stars, I would. My experience at Kia of Huntington was a complete disaster They had my car for over a week af
Kia of Huntington
If I could give zero stars, I would. My experience at Kia of Huntington was a complete disaster They had my car for over a week after within just days of me driving it off the lot I had to bring it back—yes, an entire week—because they couldn’t figure out how to fix something as basic as the windshield washer fluid system. Let that sink in. Instead of taking the logical step and bringing it to a qualified Mercedes mechanic within a reasonable time frame(since it’s a Mercedes, not a Kia), they let it sit there like some mystery they couldn’t crack. It felt like they were waiting for divine intervention instead of doing their actual job. Every time I called for an update, I got the same runaround from a rotating cast of useless sales managers, none of whom seemed to care or even understand what was happening with my vehicle. Special shoutout to Peter and Damitri & supposedly whatever other sales managers I had spoken with, who were consistently unhelpful and dismissive. I genuinely can’t tell if they were pretending not to know anything, or if they actually didn’t—it’s a toss-up.
The lack of communication, professionalism, and basic accountability is honestly shocking for a dealership that wants to be taken seriously. Once they make the sale, customer service evaporates. It’s like they assume you'll just disappear along with your standards.
If you value your time, your sanity, or your vehicle, do yourself a favor and stay far away from Kia of Huntington. This place is a prime example of how not to treat customers. This coming from someone who has worked in the car business. I wouldn’t recommend this dealership to my worst enemy. I am still getting a faulty turning signal message that they said they would fix but clearly didn’t but I would rather pay whatever Mercedes charges rather than go back to that dealership. I was told id receive a check for the first month payment of the vehicle for the inconvenience but lets see if that ever happens!
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by Mike_708
Jun 08, 2025 -
Kia of Huntington responded
We’re sorry to hear about your dissatisfaction, but it’s important to address a few key facts.
You purchased a pre-owned Mercedes-Benz from our dealership. The issue you experienced after the sale was not covered under the Lemon Law, yet despite having no legal obligation, we chose to cover the repair as a goodwill gesture—because we value our customers and stand behind what we sell.
The delay in completing the repair was due to parts availability from Mercedes-Benz, not due to negligence or inaction on our part. We understand delays are frustrating, but it's unfair to direct that frustration toward our sales staff, who had no role in the repair process and were simply trying to assist.
If you’d like to have a productive conversation or resolution, I invite you to reach out to me directly at nick@nykia.com. Any further discussion will need to go through me personally.
Jun 08, 2025 -
Kia of Huntington responded
I provided my direct contact information so we could resolve this matter constructively and with transparency. The fact that you’ve chosen to continue responding publicly rather than reach out privately suggests a different motive—particularly given your claim that you’ve worked for both Toyota and Kia in the past. It raises a valid concern that this may be intentional and possibly driven by competitive bias rather than genuine customer dissatisfaction.
As stated previously, the issue you experienced was addressed as a courtesy, despite being outside any warranty obligation. The delay was due to parts availability from Mercedes-Benz, not neglect on our part.
We take accountability seriously and are always open to feedback—but we won’t allow false narratives or reputational attacks to go unchecked.
Jun 08, 2025 -
Mike_708 responded
You guys cant even take accountability for putting the vehicle out on the lot to sell knowing it had a issue which, yes technically is a safety issue if the windshield fluid is not working & I have all the right to direct my frustration with your whole staff which was completely incompetent of helping in the slightest. I have worked for toyota & kia as well in the past and never seen anything like what you guys have going on.
Jun 08, 2025 -
Mike_708 responded
You guys clearly cant get on the same page with each other either because thats not why there was a delay on getting the car fixed so what im hearing now is different from what had been told by the service department as well as the used car manager. Which adds to my original complaint of lack of communication & professionalism.