Vikky Posadas

Like always the job was done. I got a rental car and went home until it was finished. I got a rental car and went home until it was finished. More

by JBJ20 Verified Customer Verified Customer

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Had an eight o’clock appointment. Didn’t leave until after 3pm all was done was an inspection, oil change, and wipers replaced. No communication or updates while I was waiting. Didn’t leave until after 3pm all was done was an inspection, oil change, and wipers replaced. No communication or updates while I was waiting. More

by TWALKS84 Verified Customer Verified Customer

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Really long wait, as I stayed while the SUV was serviced. This was for a recall and (I believe) a non GMC part was installed, but it's on you, if not!! Please get some decent chairs in your customer wait This was for a recall and (I believe) a non GMC part was installed, but it's on you, if not!! Please get some decent chairs in your customer waiting room they are TOO low for older people to get in and out of. More

by james.overstreet Verified Customer Verified Customer

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Worst service department from start to finish - lack of customer service and accountability on all fronts customer service and accountability on all fronts More

by JIAHKIM0605 Verified Customer Verified Customer

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I was told it would take 1 week to get the part. After 10 days I went back to the service department and the service agent said he hadn't received any notification from shipping. I asked if he could After 10 days I went back to the service department and the service agent said he hadn't received any notification from shipping. I asked if he could please double check since it was raining and my car was getting wet. He said he would wait a few days more before. It took another 2 weeks before he called and said the part had arrived. It took approximately one hour to install and I was charged over a $1000 dollars with the part only costing $200. What a rip off and bad customer service. More

by scottruiz55 Verified Customer Verified Customer

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Awsome Service and Easy process Happy people and Nice deal and Clean area Team work deal and Clean area Team work More

by AMERICANACCESSGROUP Verified Customer Verified Customer

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The Southbay dearlership is the one I’ve leased my cars from 1017 and been satisfied wth them. from 1017 and been satisfied wth them. More

by MASOUDMAHZAD Verified Customer Verified Customer

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I recently took my car to this dealership for a routine oil change, and unfortunately, my experience was far from satisfactory. Two days after the service, I noticed that my exhaust had been hit and that t oil change, and unfortunately, my experience was far from satisfactory. Two days after the service, I noticed that my exhaust had been hit and that the impact had caused my bumper to melt. This was clearly an issue caused during the oil change or handling of my vehicle. Although the service center attempted to repair the damage, I later discovered that the tow cover on my bumper had been improperly screwed into place, making it impossible to open. The carelessness displayed in both the initial damage and subsequent repair has left me very disappointed in the professionalism and training of their staff. I expected more from a service center, especially one that I trusted with basic maintenance. I now have to deal with further complications and a lack of attention to detail in the repair process. Based on my experience, I do not recommend this service center to others, as it appears they do not prioritize quality work or customer satisfaction. More

by Farbod_pf Verified Customer Verified Customer

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I am very appreciated with Tyler and his patience and seeing everything through and for that I would definitely recommend Tyler to anyone looking to purchase a Cadillac or a GMC product seeing everything through and for that I would definitely recommend Tyler to anyone looking to purchase a Cadillac or a GMC product More

by cleannclearspa Verified Customer Verified Customer

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Good job and had good experience. Look forward to possibly purchasing another vehicle very very soon. Look forward to possibly purchasing another vehicle very very soon. More

by MSGRETCHANN Verified Customer Verified Customer

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