Vikky Posadas

I recently took my car to this dealership for a routine oil change, and unfortunately, my experience was far from satisfactory. Two days after the service, I noticed that my exhaust had been hit and that t oil change, and unfortunately, my experience was far from satisfactory. Two days after the service, I noticed that my exhaust had been hit and that the impact had caused my bumper to melt. This was clearly an issue caused during the oil change or handling of my vehicle. Although the service center attempted to repair the damage, I later discovered that the tow cover on my bumper had been improperly screwed into place, making it impossible to open. The carelessness displayed in both the initial damage and subsequent repair has left me very disappointed in the professionalism and training of their staff. I expected more from a service center, especially one that I trusted with basic maintenance. I now have to deal with further complications and a lack of attention to detail in the repair process. Based on my experience, I do not recommend this service center to others, as it appears they do not prioritize quality work or customer satisfaction. More

by Farbod_pf Verified Customer Verified Customer

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I am very appreciated with Tyler and his patience and seeing everything through and for that I would definitely recommend Tyler to anyone looking to purchase a Cadillac or a GMC product seeing everything through and for that I would definitely recommend Tyler to anyone looking to purchase a Cadillac or a GMC product More

by cleannclearspa Verified Customer Verified Customer

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Good job and had good experience. Look forward to possibly purchasing another vehicle very very soon. Look forward to possibly purchasing another vehicle very very soon. More

by MSGRETCHANN Verified Customer Verified Customer

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A man of his word and excellent service. I didn't have an appointment but needed a tire. Called and was transferred to Robert. He was able to take care of me with no appointment. His s I didn't have an appointment but needed a tire. Called and was transferred to Robert. He was able to take care of me with no appointment. His service was impeccable. More

by Tdg2009 Verified Customer Verified Customer

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I had a fantastic experience at Penske Cadillac Buick GMC, the service team was prompt, professional, and kept me informed throughout the repair process. Highly recommend Penske Cadillac, their service GMC, the service team was prompt, professional, and kept me informed throughout the repair process. Highly recommend Penske Cadillac, their service department is top-notch, quick and efficient with excellent communication. More

by DINOSPAHO Verified Customer Verified Customer

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This was a wonderful experience from sales to the service department. Betty in sales and Maria in service were a joy to work with department. Betty in sales and Maria in service were a joy to work with More

by cmbl50 Verified Customer Verified Customer

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The experience was easy, quick, and seamless. Javier was extremely professional. Promised the car would be done when he said it would. Javier was extremely professional. Promised the car would be done when he said it would. More

by JOHNJSAFAR Verified Customer Verified Customer

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Service was good and punctual. I was very satisfy. Service advisor was very knowledge and helpful I was very satisfy. Service advisor was very knowledge and helpful More

by ERICYOON68 Verified Customer Verified Customer

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The service center handled my problem very professionally. So far, I have had no further problems professionally. So far, I have had no further problems More

by cmbl50 Verified Customer Verified Customer

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Always nice, but far away. Can’t believe they had The View on the TV. Can’t believe they had The View on the TV. More

by BETTY15 Verified Customer Verified Customer

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